SEAN WILLIAMS
Auburndale,Fl
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Manager I
Amazon Robotics FC
Temple Terrace, FL
06.2023 - Current
- Build, optimize, and assign delivery routes on your shift
- Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests
- Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.
- Troubleshoot problems through to resolution, escalating as necessary
- Provide vacation coverage for other managers
- Review and update SOPs as required
- Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
Systems Analyst
Soft Cloud Technologies
Atlanta, GA
- Analyze business requirements to develop technical network solutions and their framework.
- Design, test, and inspect data communications systems.
- Perform network modeling, analysis, and planning.
- Install hardware such as cables, hubs, routers, and wireless adaptors.
- Develop technology roadmaps.
- Configure network drivers for software.
- Analyze, engineer, and execute software functions.
- Develop test plans, implementation plans, and project timelines for various projects.
- Stay abreast of how technology infrastructures are currently impacting and driving competitors.
- Determine production direction.
- Write functional requirements/specifications documents.
- Assess vendor development/test strategies.
- Perform network troubleshooting to isolate and diagnose common network problems.
- Upgrade network hardware and software components as required.
Mac Genius Technician
Apple
Atlanta, GA
- Troubleshoot, diagnose and repair of all Macintosh hardware and software and Mobile devices
- Specialize in triaging numerous software problems including Operating systems and Application malfunctions
- Research and provide solutions and recommendations to businesses on how to integrate Macs into a windows environment
- Prove recommendations on how to protect and secure Macs using various Anti-virus and malware tools
- Refine and present innovative and interactive training to introduce customers to various Apple Products and software
Education
Master of Science (MSc) - Data Analytics Machine Learning Big Data
SOUTHERN NEW HAMPSHIRE UNIVERSITY
01.2024
Bachelor of Science (BSc) - Information Technology Concentration Cyber Security Technology
STRAYER UNIVERSITY
01.2019
Associate of Science (Asc) - Network Systems Administration
ITT Technical Institute
01.2016
Skills
- Power BI SAS, R rattle, CRISP-DM, Tableau Desktop
- Linux, Unix (OS X 104, Fedora, Ubuntu,), Windows Server 2008/2012
- Perimeter Defense Techniques, Network Penetration Testing
- Data Analysis
- Business Planning
- Workflow Optimization
- Problem-Solving
Certification
- Application of Data Analysis Essentials Certificate (Credly)
- Data Analytics Core Concepts Certificate (Credly)
References
References available upon request.
Timeline
Operations Manager I
Amazon Robotics FC
06.2023 - Current
Systems Analyst
Soft Cloud Technologies
Mac Genius Technician
Apple
Master of Science (MSc) - Data Analytics Machine Learning Big Data
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science (BSc) - Information Technology Concentration Cyber Security Technology
STRAYER UNIVERSITY
Associate of Science (Asc) - Network Systems Administration
ITT Technical Institute
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