Sean Williams
Stallings
Summary
Accomplished Senior Customer Success Manager at CDK Global, adept in data-driven decision making and relationship management. Excelled in enhancing customer satisfaction and loyalty, leading to significant business growth. Proficient in Salesforce, I spearheaded initiatives that notably reduced churn and improved sales outcomes. My strategic approach and customer advocacy skills have been pivotal in achieving and surpassing revenue targets.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
30
30
years of professional experience
Work History
Senior Customer Success Manager
CDK Global
07.2014 - 12.2024
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Streamlined internal workflows through cross-functional collaboration, improving overall efficiency within the customer success department.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
- Developed data-driven action plans to improve customer outcomes and experiences.
- Managed escalations effectively, resolving complex issues and preventing future occurrences.
- Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
- Contributed to company growth by driving referrals from satisfied customers through relationship-building efforts.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
National Sales Trainer
CDK Global
07.2014 - 12.2024
- Spearheaded the adoption of advanced sales tools such as mobile apps, social media platforms, and video conferencing solutions to enhance remote selling capabilities.
- Stayed abreast of industry trends and competitor activity to inform future training initiatives and maintain the organization''s competitive edge in the marketplace.
- Evaluated the effectiveness of ongoing training efforts through regular reporting on key metrics such as employee engagement levels, skill acquisition rates, and overall sales performance improvements.
- Conducted thorough sales analysis to identify underperforming products or regions, then developed targeted strategies for improvement based on these findings.
- Aligned sales objectives with broader business goals by collaborating with internal stakeholders such as marketing, product development, and customer service teams.
Sales Mananger
Town And Country Toyota/Sonic Automotive
02.1995 - 07.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
East Mecklenburg Senior High School
Charlotte, NC06-1993
Skills
- Data-driven decision making
- Customer advocacy
- Relationship management
- Upselling strategies
- Customer satisfaction
- Salesforce proficiency
- Webinar hosting
Timeline
Senior Customer Success Manager
CDK Global
07.2014 - 12.2024
National Sales Trainer
CDK Global
07.2014 - 12.2024
Sales Mananger
Town And Country Toyota/Sonic Automotive
02.1995 - 07.2014
High School Diploma -
East Mecklenburg Senior High School
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