Sean Williams
Tucson
Summary
Energetic server with over 10 years of experience in diverse fine dining establishments , customer service and menu upselling strategies
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales Executive
Public Storage
Los Angeles
01.2015 - Current
- Met monthly sales targets
- Efficiently resolved escalation issues
- Kept management apprised of competitive trends
- Proficient with CRM software
- Served as a team leader on new training pilot programs
- Grew client base
- Managed queries, upselling, cross selling
Certified Trainer
Darden Restaurants-Red Lobster
Los Angeles
10.2005 - 12.2010
- Delivered quality prompt service to increase table turnover
- Served 100+ customers daily with 97% return rate
- Proficient in DASH/POS
- Compliant with health, food and safety regulations
- Increased alcohol up-sells during peak hours
- Mentored new hires with daily operations
- Assisted with opening and closing of the restaurant
- Assisted management in driving sales, promotions
- Conducted assessments to identify areas of improvement in the organization's training program.
Education
Bachelor of Arts - Mass Communication
Shaw University
Raleigh, NC 03.1999 - 03.2003
Skills
- Fresh Fish Expert
- Conflict and Resolution
- Strong Leadership Skills
- Proficient in DASH/POS
- Team Building /Mentoring
- Excellent Customer Service
- Menu Knowledge
- Food Safety Compliant
- Multitasker
- Cash Handling Experience
Timeline
Senior Sales Executive
Public Storage
01.2015 - Current
Certified Trainer
Darden Restaurants-Red Lobster
10.2005 - 12.2010
Bachelor of Arts - Mass Communication
Shaw University
03.1999 - 03.2003