Sean Williams
Shift Manager
St Louis,MO
Summary
Motivated manager and fine dining waiter with 6 years of experience and the right priorities to keep a company running smoothly. I am a Communicative leader with outstanding time management and team building skills. Polished in overseeing employee performance, while guiding and motivating new talent. Versatile shift manager with extensive experience monitoring and maintaining service standards. Conscientious and personable supervisor with strong understanding of procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Restaurant Waiter
Joes Crab Shack - Va
02.2010 - 06.2015
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided exceptional service to high volume of daily customers.
Fine Dining Server
Jazz at the Bistro
06.2015 - 04.2016
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Assistant Manager
Family Dollar
02.2018 - 07.2019
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Cook /Customer Service Representative
Pizza Hut
09.2023 - 04.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Shift Manager
White Castle
08.2025 - Current
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Francis Howell High School
Saint Charles, MO06-2008
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- telecommunications
- Freight Handler
Education and Training
other
Certification
- OSHA
- Server safe
Timeline
Shift Manager
White Castle
08.2025 - Current
Cook /Customer Service Representative
Pizza Hut
09.2023 - 04.2025
Assistant Manager
Family Dollar
02.2018 - 07.2019
Fine Dining Server
Jazz at the Bistro
06.2015 - 04.2016
Restaurant Waiter
Joes Crab Shack - Va
02.2010 - 06.2015
High School Diploma -
Francis Howell High School