Sean Willis
Network Operations Center Engineer/Telecommunications Engineer
Ashburn,VA
Summary
Highly versatile and team-oriented professional with a strong ability to adapt to various roles and responsibilities to support team goals and enhance operational efficiency. Skilled in maintaining effective methods and procedures for creating and scheduling system maintenance, ensuring smooth operations. Proficient in key identification and analysis of equipment performance, consistently meeting and exceeding NOC performance expectations.
Overview
14
14
years of professional experience
19
19
years of post-secondary education
Work History
Network Operations Center Engineer/Telecommunications Engineer
Federal Working Group
3 2023 - Current
- Acted as a liaison between ITS Ops, Telecom, and Storage Teams when necessary, ensuring clear communication of network-related updates, initiatives, and concerns.
- Worked directly with OCC Data Center and Storage Ops during Infrastructure weekends to perform tasks around the Ashburn Datacenter.
- Provided direction and guidance to Digital Reality in the performance of digital media tape exports for the Ashburn Data Center.
- Contributed to the development of standard operating procedures, enhancing the overall effectiveness of the Network Operations Center team.
- Attend weekly meetings to help design and create Knowledge Base articles for the ITS Operation Center.
- Create and maintain all Knowledge Base articles for ITS Ops.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
Field Service Technician
CompuCom / Booz Allen Hamilton
08.2014 - 01.2023
- Architect of current Managed Print Services program at Booz Allen Hamilton
- Documented and created training material for MPS program.
- Worked with client to create cost saving solutions.
- Documented all interactions and workflows using Service-Now.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Cell Phone Technician /Customer Support Specialist
Flextronics / AT&T / Verizon
01.2011 - 04.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Network Engineer - Network Administration
Northern Virginia Community College
Annandale, VA 08.2009 - Current
High School Diploma -
Battlefield High School
Haymarket, VA 09.2005 - 06.2009
Skills
Maintenance and repairs
Computer hardware troubleshooting
Network Troubleshooting
Technical Support
Program installations
Hardware knowledge
Network security
Firewalls
Firewalls, VPNs and security products
TCP/IP protocol
Switches and routers
Analytical and Critical Thinking
Timeline
Field Service Technician
CompuCom / Booz Allen Hamilton
08.2014 - 01.2023
Cell Phone Technician /Customer Support Specialist
Flextronics / AT&T / Verizon
01.2011 - 04.2012
Network Engineer - Network Administration
Northern Virginia Community College
08.2009 - Current
High School Diploma -
Battlefield High School
09.2005 - 06.2009
Network Operations Center Engineer/Telecommunications Engineer
Federal Working Group
3 2023 - Current
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