SEAN WOODS
San Jose,California
Summary
A highly accomplished service operations leader with a stellar record of leading global service businesses and strategies to achieve growth, implement transformational change, and guarantee they work efficiently and excel internationally. Results-oriented and metrics-driven professional with 25+ years of delivering operational excellence positively impacting the customer experience, bottom line, and culture. Results-focused Senior Executive with 25 years of diverse experience leading growing companies. Strategic and tactical executive with exceptional skills to direct the big picture while keeping sight of critical details. Exemplary communicator and consensus builder with keen insights into people as well as business and finance.
Overview
29
29
years of professional experience
Work History
VP, Global Logistics and Service Operations
Coherent Corp
Santa Clara, California
01.2022 - Current
- Directly responsible for Global Logistics and Service Operations supporting +50 Business Units and >$400m in annual service revenue
- Manage a global team to drive Service, support, operations efficiency and effectiveness with critical stakeholders, cross-functional teams, and international customers
- Global Transportation with $>100M annual spend
- Digitalized transportation management with Oracle Transportation Management system, resulting in $20M in annual savings, which include revolutionary automation to procure freight directly from airlines, eliminating forward pricing markups
- Created absolute visibility
- Planned and executed the integration of Service Operations for a billion-dollar acquisition involving 18 new Business Units
- Decentralized a 40-year-old service delivery model for global service operations, over-achieving target savings and customer experience
- Orchestrated the development and opening of a high-tech repair center in Vietnam eliminating high tariffs and transportation costs
- Designed, developed, and implemented the strategic plan and team infrastructure to support Sales, Service, Forward and Reverse Logistics, and Refurbishment
- Manage in-house Repair Operations in Germany, Japan, China, and Vietnam.
Director, Global Service Operations
Coherent Corp
Santa Clara, California
01.2012 - Current
- Directly responsible for Global Logistics and Service Operations supporting +30 Business Units and >$400m in annual service revenue
- Manage a global team to drive Service, support, operations efficiency and effectiveness with critical stakeholders, cross-functional teams, and international customers
- Manage Global Transportation with $>50M annual spend
- Planned and executed the integration of Service Operations for a billion-dollar acquisition involving 18 new Business Units
- Decentralized a 40-year-old service delivery model for global service operations, over-achieving target savings and customer experience
- Orchestrated the development and opening of a greenfield high-tech repair center in Vietnam
- Designed, developed, and implemented the strategic plan and team infrastructure to support Sales, Service, Forward and Reverse Logistics, and Refurbishment
- Manage in-house Repair Operations in Germany, Japan, China, and Vietnam.
Sr. Manager, Global Service Operations
Coherent Corp
Santa Clara, California
01.2006 - 01.2012
- Completely re-engineered Global Service Operations
- Manage departments include Service Planning, worldwide 3PL Management, Global Import / Export, Global Transportation, Asset Recovery, Inventory Control, in-house global repair operations, and International Service Logistics Compliance
- Developed global Spare Parts planning methodology and team
- Increased global Service on-time delivery by 172% (met corporate goal)
- Implemented global service planning methodology that reduced global service inventory by 35% ($6M)
- Reduced service operations cost by 35% through automation in systems/logistics infrastructure ($2M Annually)
- Increased velocity of customer return rate to reduce warranty costs by 25% ($3M Annually)
- Consolidated/outsourced warehouses in the US, Asia, and Europe to reduce distribution costs, improve cycle times from order to delivery and increase inventory turns to reduce carrying costs
- Launched regional repair strategy to reduce lead time, labor cost, transportation costs, and avoid VAT /Duties resulting in a 75% reduction in repair lead time and 40% reduction in operational costs
- Drafted a $5M value 3PL RFQ, benchmarked and submitted a global third-party service contract for transportation, warehousing and distribution between Asia, Europe, and the USA, including rate negotiations for 24hr, 8hr 4hr and 2hr service distribution.
Manager, Global Service Operations and Logistics
Extreme Networks
Santa Clara, California
01.2002 - 01.2006
- Re-engineered and managed the Global Service Supply Chain
- Managed departments including global transportation, worldwide 3PL Management, inventory control, premium services, logistics and corporate freight audit
- Increased worldwide on-time delivery from 78% to >98%
- Developed global VAT avoidance programs in Asia, EMEA, and the Americas, resulting in a $650k annual cost reduction
- Filed and successfully recovered over $450k in VAT in Singapore, Canada, Japan, and Netherlands
- Reduced China customs clearance lead-time from 2.5 weeks to 48hrs by establishing a Warranty Bonded warehouse solution in Beijing, in turn, reducing material carrying costs by $75k while, increasing on-time delivery to 99.8%
- Lead corporate carrier selection and negotiations resulting in a 20% reduction in freight spend
- Negotiated global 3PL contract and rates resulting in $250k annual savings
- Expanded product valuation to include refurbished, defective, and paid services product values, resulting in lower import/export fees for customers and Extreme
- Developed new service offerings in Japan (4-hour Service) and Latin America (Next Business Day Service) which has boosted sales by $1M annually.
Manager, Service Logistics
Nexsi Systems
San Jose, California
01.2001 - 01.2002
- Created and managed the Global Supply Chain program that forecasted and tracked all inventory/shipments/returns / RMA’s, established global after-sale support organization, and designed a global distribution network
- Also, managed OEM production activities that included the development of inventory tracking systems, order management, inventory accuracy, product quality, and on-time delivery
- Established Spares model to support a 99.5% on-time delivery worldwide for 2, 4, 8 and 24-hour response
- Built MRP / ERP tool to set appropriate stocking levels utilizing build/repair lead times, usage history and sales forecasts
- Developed reverse logistics to optimize the supply chain and reduce inventory-carrying costs
- Conducted 3rd party logistics sourcing selection
- Selection resulted in reduced rates and annual savings of 30K per quarter
- Optimized the communication/data transfers surrounding marketing, sales, engineering, planning, scheduling, and repairs that reduced the Supply Chain cycle times by 25%.
Manager, Service Logistics Quality Systems
3Com Corporation
Santa Clara, California
01.2000 - 01.2001
- Managed all aspects of RMA Quality for North American and Latin American operations
- Responsible for managing 200-contract support distribution centers throughout North and Latin America
- Streamlined the Americas Supply Chain by setting up strategic repair depots as well as implementing temporary export programs in Latin America that resulted in $3 M annual savings
- Designed and implemented Quality System for Latin America achieving ISO 9002 Certification in the Latin America Operations, the first 3Com operation to be ISO certified in the region
- Coordinated Quality Management of 3rd Party Logistics partners including creation of Service Level Agreement, Quality Rating System, and Supplier Corrective Action Programs which resulted in reduced lead times, greater inventory accuracy, and the highest ever customer satisfaction rating for the Global Logistics organization
- Managed Customer Satisfaction Program for North, Central and South America
- Initiated a cycle count program for logistic center inventories
- This process contributed to increasing contract and warranty compliance levels above 98.5% for on-time delivery.
RMA Program Manager, Global Logistics Services
3Com Corporation
Santa Clara, California
01.1998 - 01.2000
- Responsible for Global Logistics Service projects encompassing overall project development, budgets, return on investment, schedules, and execution of objectives and progress reports
- Managed integration of Logistics Software System (Clarify) between APR (Asian Pacific Rim), UK, and the Americas
- Achieved substantial inventory reductions as well as operational savings through better operating procedures
- Established automated solutions to inventory control processes involving wireless scanning, web-based transactions, and barcoding
- Solution resulted in annual savings of $1.2 million
- Reorganized APR policies resulting in increased service levels for Warranty, Out of Warranty, and Contract customers
- Developed internal operational procedures, in the Latin America region, for Order Fulfillment, Tech Support, Call Center, Reverse Logistics and Repairs to support Warranty and Contract customers
- Methods facilitated the sales of 2, 4, and 24-hour service contracts in the Latin America region.
Production/Inventory Control Manager, Global Logistics Services
3Com Corporation
Santa Clara, California
01.1996 - 01.1998
- Managed 5 Supervisory and 52 hourly employees in Inventory Control, Production Control, Scheduling, Order Fulfillment, and Shipping/Receiving
- Accelerated repair processing lead times from 10 days to 3 days
- Utilized technology and process improvement to reduce staffing levels by 50% in both Scheduling and Order Fulfillment
- Established daily cycle count program, managed physical inventories for 18 sites (global warehousing, repair centers, in-transit locations)
- Managed global inventories of $65M.
Shipping Supervisor
3Com Corporation
Santa Clara, California
01.1995 - 01.1996
- Managed six-hourly employees consisting of Domestic and International Shipping
- Improved same-day Contract shipment performance from 90% to 99.5%
- Coordinated ongoing cross-functional training program resulting in increased flexibility of the workforce
- Created specs for all international and domestic packaging resulting in a reduction of losses in damaged products to customers.
Education
Business Degree -
University of Nebraska
01.1993
Skills
- Word
- Excel
- PowerPoint
- Visio
- MS Project
- MS Access
- Clarify
- Oracle
- ManMan
- SAP
- Siebel
- Agile
- Vantive
- Staff Development
- Contract Negotiation
- Mergers and Acquisitions
- Team Leadership
- Corporate Communications
- Coaching and Mentoring
- Performance Monitoring and Evaluation
- Cross-Functional Team Leadership
- Negotiation and Persuasion
Additional Education
- APICS, 1998, 1999
- Project Management, Cadence Management Corporation, Feb 00
- Lead Auditor Certification, Collier and Associates, June 99
- Management, Cadence Management Corporation, Feb 00
- Quality Systems Internal Auditor Certification, SGS International Certification Services, Inc., July 96
References
References available upon request.
Timeline
VP, Global Logistics and Service Operations
Coherent Corp
01.2022 - Current
Director, Global Service Operations
Coherent Corp
01.2012 - Current
Sr. Manager, Global Service Operations
Coherent Corp
01.2006 - 01.2012
Manager, Global Service Operations and Logistics
Extreme Networks
01.2002 - 01.2006
Manager, Service Logistics
Nexsi Systems
01.2001 - 01.2002
Manager, Service Logistics Quality Systems
3Com Corporation
01.2000 - 01.2001
RMA Program Manager, Global Logistics Services
3Com Corporation
01.1998 - 01.2000
Production/Inventory Control Manager, Global Logistics Services
3Com Corporation
01.1996 - 01.1998
Shipping Supervisor
3Com Corporation
01.1995 - 01.1996
Business Degree -
University of Nebraska
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