Sean Yarymowicz
Feeding Hills,MA
Summary
Technology-inclined professional that possesses strong troubleshooting capabilities and customer-oriented attitude. Adept at analyzing system performance and security to drive optimal experience. Highly motivated to apply and grow current skillset in the IT field.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Southgate Liquors
07.2011 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues and maintained point of sale system hardware.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Arts - Information Technology
College of Our Lady of The Elms
Chicopee, MA12.2022
Associate of Arts - Liberal Arts
Holyoke Community College
Holyoke, MA05.2014
High School Diploma -
Agawam High School
Agawam, MA06.2008
Skills
- Customer Service and Satisfaction
- Google Suite
- Microsoft Office
- Database Management
- Virtualization
- Microsoft Active Directory
- Software/Hardware Troubleshooting
- Incident Response Management
- Splunk
- Forensic Engineering
- Leadership
- Vendor Management
- Conflict Resolution
- Firewall Implementation
Timeline
Assistant Manager
Southgate Liquors
07.2011 - Current
Bachelor of Arts - Information Technology
College of Our Lady of The Elms
Associate of Arts - Liberal Arts
Holyoke Community College
High School Diploma -
Agawam High School