Se'ana Bailey
Tampa,Florida
Summary
- Focused professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Resourceful and experienced offering expertise in customer service, Event coordination and Retreat management. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Event Coordinator
Jaelyn Brunson Goddess Coach
02.2022 - Current
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Retreat Director
Ultimate Goddess Retreats
09.2021 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions for Retreat.
- Oversaw preparation and management of event.
- Planned and organized activities, details and timelines.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Virtual Assistant
Jaelyn Brunson Celebrity Goddess Coach
02.2021 - Current
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information about Product or Service.
- Executed travel arrangements by researching and booking flights and accommodations.
Social Media Manager
Mystic Mami
02.2021 - 12.2022
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Customer Service Representative
Planet Fitness
04.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
EVENT COORDINATOR
One Art Community Center
05.2020 - 04.2021
- Social media management , Event coordinator
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
Barista Shift Lead
Little Mans Juice Bar
08.2020 - 12.2020
- Inspect event facilities to ensure that they conform to customer requirements.
- Evaluate and select providers of services according to customer requirements..
- Clean or sanitize work areas, utensils, or equipment.
- Clean service or seating areas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Describe menu items to customers or suggest products that might appeal to them.
- Order, receive, or stock supplies or retail products.
- Receive and process customer payments.
- Stock customer service stations with paper products or beverage preparation items.
Customer Service Representative
Temple University Charles Library
10.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Education
MBA - jazz
TEMPLE UNIVERSITY
Philadelphia, PAWomb Reiki Certification - Health And Wellness
Yoni Steam Institute
Atlanta, GA05.2021
Skills
- Creative problem solving
- Administrative support
- Order Fulfillment
- Attentive
- Social Butterfly
- Efficient
yoga
I have been practicing Yoga , and meditation for the last 3 years as a healing therapy for me as well as a passion. Healing the body holistically using natural resources has always been a passion of mine and i take great pride and gaining more knowledge everyday around the subject.
Certification
- Certified Sound Healing Practitioner, Life Changing Energy - Current
- Certified Womb Reiki Practitioner, Yoni Steam Institute - 2021-current
Timeline
Event Coordinator
Jaelyn Brunson Goddess Coach
02.2022 - Current
Retreat Director
Ultimate Goddess Retreats
09.2021 - Current
Customer Service Representative
Planet Fitness
04.2021 - 04.2022
Virtual Assistant
Jaelyn Brunson Celebrity Goddess Coach
02.2021 - Current
Social Media Manager
Mystic Mami
02.2021 - 12.2022
Barista Shift Lead
Little Mans Juice Bar
08.2020 - 12.2020
EVENT COORDINATOR
One Art Community Center
05.2020 - 04.2021
Customer Service Representative
Temple University Charles Library
10.2019 - 03.2020
MBA - jazz
TEMPLE UNIVERSITY
Womb Reiki Certification - Health And Wellness
Yoni Steam Institute
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