Seana Boldt
Hemet,CA
Summary
Proactive Hairstylist and Store Manager with extensive experience in customer service and team leadership. Built loyal clientele and improved client satisfaction through exceptional service. Skilled in inventory management, staff training, and maintaining a clean, safe environment. Able to obtain information through conducting interviews. Thorough in correspondence by telephone and personal interviews. Knowledge of interviewing and record keeping techniques. Seeking opportunities to leverage expertise in a dynamic role. Fast learner with strong communication skills.
Overview
12
12
years of professional experience
Work History
Hairstylist
Great Clips
11.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Mail Carrier
United States Post Office
08.2021 - 10.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Hairstylist/Store Manager
Hair Accents
10.2014 - 08.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Counted and documented opening and closing cash amounts daily.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
Store Manager
USA Gas Station
08.2012 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Liberal Arts Degree - Teaching/ Social Worker
Mount San Jacinto College
San Jacinto, CA07.2024
Skills
- Quick Learner
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Friendly and Positive
- Computer systems knowledge
Timeline
Hairstylist
Great Clips
11.2021 - Current
Mail Carrier
United States Post Office
08.2021 - 10.2021
Hairstylist/Store Manager
Hair Accents
10.2014 - 08.2021
Store Manager
USA Gas Station
08.2012 - 01.2014
Liberal Arts Degree - Teaching/ Social Worker
Mount San Jacinto College