Seana Hayes
St. Petersburg
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level salary position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server
The Hotel Zamora
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Banquet and Fine Dining Server
The Bellwether Beach Resort
09.2017 - 07.2022
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Collaborated with culinary team to accommodate special dietary requests, ensuring all guests'' needs were met.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with banquet manager to coordinate event set up and schedule.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
East High School
Rockford, IL05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Service prioritization
- High Energy and Stamina
- Staff Training
- Effective Communication
Timeline
Server
The Hotel Zamora
12.2022 - Current
Banquet and Fine Dining Server
The Bellwether Beach Resort
09.2017 - 07.2022
High School Diploma -
East High School
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