Seana Lamha
Tampa,FL
Summary
Dependable professional with extensive experience in technical support and customer service at Ultimate Medical Academy. Proven leadership in enhancing team performance and resolving complex issues. Proficient at training staff and implementing strategies that improve efficiency and student satisfaction. Committed to creating a collaborative environment.
Overview
8
8
years of professional experience
Work History
Associate Student Help Desk Technician
Ultimate Medical Academy Online
Tampa, FL
11.2020 - Current
- Responded to support tickets within three days to improve student services.
- Educated students by explaining all technology issues in easy-to-understand terminology.
- Resolved Level 2 technical issues with software and hardware.
- Documented and escalated student complaints and concerns to the appropriate departments.
- Assisted students with technical issues on a wide range of products via live chat.
- Identified opportunities for improvement in the existing process flow for better efficiency.
- Supported the onboarding of new employees by creating schedules and training materials.
- Created instructional materials on numerous processes, such as PowerPoint presentations.
- Collaborated with multiple departments to ensure that incidents are resolved.
- Enhanced team engagement and performance with daily updates.
- Provided guidance to team members regarding their responsibilities, tasks, and deadlines.
Classroom Support Specialist
Ultimate Medical Academy
Tampa, FL
07.2019 - 11.2020
- Contact student on a daily basis to ensure questions are answered and concerns are resolved.
- Assists students with questions related to course navigation, technical assistance, academics, course expectations, and any other support services.
- Participates in process of improving student course grades.
- Effectivley communicates with student and can provide a lot of tech support for students and staff.
Shift Leader
Twistee Treat Usa
Tampa, FL
04.2019 - 07.2019
- Trained and supervised team member to maximize performance and meet daily objectives.
- Participated in daily shift exchanges to coordinate tasks and handle special needs.
- In charge of opening and closing store.
- Allocated tasks to employees daily and monitored activity and task completion.
Senior Shift Leader
Freshii
Tampa, Florida
07.2017 - 03.2019
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Oversaw food preparation, production and presentation according to quality standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Made a weekly schedule for a staff of 12 to ensure great food quality and customer service.
Education
High School Diploma -
Gaither High School
Tampa, FL2018
Skills
- Technical support
- Leadership
- Time management
- Organizational skills
- Collaborative
- Schedule management
Timeline
Associate Student Help Desk Technician
Ultimate Medical Academy Online
11.2020 - Current
Classroom Support Specialist
Ultimate Medical Academy
07.2019 - 11.2020
Shift Leader
Twistee Treat Usa
04.2019 - 07.2019
Senior Shift Leader
Freshii
07.2017 - 03.2019
High School Diploma -
Gaither High School
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