Seana Mclaurin
Albemarle,NC
Summary
Accomplished Store Manager with a proven track record at Dollar General, elevating customer satisfaction from 42% to a stellar 100%. Expert in inventory management and team leadership, I've successfully transformed underperforming stores into sales powerhouses. Skilled in client relationship management and problem-solving, I excel in creating positive, efficient retail environments. As well as a handpicked team and have trained my assistant to act for me and cross trained her to take my place once my two week notice is finished with Dollar General.
Overview
3
3
years of professional experience
Work History
Store Manager #06073
Dollar General
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures. All deposit controls were my responsibility and mine alone.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge. as well as trained all new and current employees on how to access and utilize their resources and ensure a customer 7 ready store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions. All Monthly activity guide displays set on-time and correctly.
- Used DG icIms recruitment system and was the only one with the clearance to hire , train and mentor new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge. When I took the position the store had a 42% OSAT on the matrix and as of now it is and maintains 100% overall satisfaction.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Regarded as a qualified inventory management specialist.
- Completed point of sale opening and closing procedures. As well as having 2 point-of- sales with completely different operating systems.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. Also, promoted from within on multiple counts.
- Maximized sales by creating innovative visual merchandising displays and store layouts. Was given a broken store in May of 2024 and was 112% above planned sales by our 52nd fiscal week.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Was given my first pay raise within 60 days due to the shrink levels that dropped so dramatically.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Reconciling all Mothly transaction logs
- Reported issues to higher management with great detail. Everything above my spectrum of expertise was rolled up to the specific person/department.
Store Manager
Aramco/ Marathon Fuels
01.2023 - 03.2024
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maintenance Supervisor
Americal Property Management Company
08.2022 - 03.2024
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Over saw 40- 5- tenants and scheduled repairs and product calls.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
Education
No Degree - CNA
Stanly Community College
Albemarle, NC05-2023
High School Diploma -
Stanly Community College
Locust, NC05-2008
Skills
- Customer service
- Problem-solving
- Client Relationship Management
- Organizational Proficiency
- Retail Store Operations
- Customer service management
- Skill Enhancement Training
- Store opening and closing
- Outstanding communication skills
- Friendly and positive
- Team Leadership
- Inventory management- is a HUGE part of dollar general completed nones and tons on T6, The "7 day work flow is an integral part of store operations
Timeline
Store Manager #06073
Dollar General
03.2024 - Current
Store Manager
Aramco/ Marathon Fuels
01.2023 - 03.2024
Maintenance Supervisor
Americal Property Management Company
08.2022 - 03.2024
No Degree - CNA
Stanly Community College
High School Diploma -
Stanly Community College
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