Seana Hoodjer
Knoxville,IA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful nd results-driven with a passion for growth and efficiency to meet company needs and increase service value. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Smith Fertilizer & Grain
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities for our feed, grain and agronomy departments in the company.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Assistant
Smith Fertilizer & Grain
09.2022 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
Senior Assistant Business Process Services
DXC Technology
08.2020 - 11.2021
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Acquired product and service knowledge to provide solutions to customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Enhanced team productivity by streamlining communication processes and implementing efficient project management software.
- Provided comprehensive information on annuity products and features, enabling informed decision-making by clients.
- Participated actively in training sessions to continuously improve product knowledge and service skills.
Dental Assistant/Office Manager
Dr. Evans Pediatric Dentistry
08.2014 - 08.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Verified patient insurance eligibility and benefits.
Education
High School Diploma -
Okaloosa Senior High School
Oskaloosa, IA05.2006
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Administrative Support
- Bookkeeping
- Clerical Support
- Account Reconciliation
- Inventory Control
- Policy Implementation
- MS Office
- Professional and Courteous
- Team Leadership
Timeline
Office Manager
Smith Fertilizer & Grain
03.2024 - Current
Office Assistant
Smith Fertilizer & Grain
09.2022 - 03.2024
Senior Assistant Business Process Services
DXC Technology
08.2020 - 11.2021
Dental Assistant/Office Manager
Dr. Evans Pediatric Dentistry
08.2014 - 08.2020
High School Diploma -
Okaloosa Senior High School
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