Ronald Jackson

• Jeffrey King Founder / Executive Director
• Oversaw HIV testing, group facilitation, case management, linkage specialist & housing support
• Developed and implemented strategic outreach programs to enhance community engagement.
• Coordinated training sessions for staff, improving service delivery and operational efficiency.
• Analyzed client feedback to refine support services and address community needs effectively.
• Collaborated with local organizations to expand resource offerings for underserved populations.
• Led initiatives to improve program visibility, increasing participation rates in workshops and events.
• Mentored junior staff, fostering professional growth and enhancing team performance standards.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Program Management & Oversight:

• Provided strategic leadership and operational oversight for multiple transitional housing programs, ensuring the delivery of trauma-informed, recovery-oriented, and culturally responsive services.
• Managed and supported the following programs and housing initiatives:
  Reclaiming Innocence Project: Delivered reentry support and wraparound services for individuals returning from California State Prisons, focusing on reintegration, stabilization, and self-sufficiency.
  Resilient Solutions Program: Offered housing and holistic support to Transitional Age Youth (TAY) and older adults recovering from substance use, trauma, or work/life-related injuries.
  Project Impact: Coordinated comprehensive resource navigation and support for justice-involved individuals with complex housing and behavioral health needs.
  House of Resiliency: Operated a five-bed transitional housing facility tailored to GBTQ-identified TAY clients, providing affirming and supportive living environments.
  House of Dignity: Managed an eight-bed home dedicated to supporting Transgender women through stable housing, care coordination, and identity-affirming services.
  House of Abundance: Oversaw operations for a 20-bed transitional residence serving individuals in need of both housing and behavioral health services, with a focus on community integration and wellness.

Cross-Functional Leadership & Program Delivery:

• Partnered with community stakeholders, funders, and internal teams to define program goals, scope, and measurable success indicators aligned with client outcomes and contractual obligations.
• Developed and maintained comprehensive project implementation plans, including timelines, staffing, milestones, and interdependencies to ensure effective execution and accountability.
• Continuously tracked program performance and benchmarks, implementing course corrections and quality improvement strategies to ensure program success and client impact.
• Proactively identified and mitigated operational risks and service delivery gaps, ensuring continuity of care and achievement of programmatic outcomes.
• Facilitated regular team and stakeholder meetings to assess progress, resolve challenges, and maintain alignment with organizational priorities.
• Ensured full compliance with state and local regulatory requirements by embedding monitoring and reporting controls into daily program operations.
• Produced detailed program reports and executive presentations highlighting progress, challenges, and strategic opportunities to senior leadership and funding agencies.
• Collaborated with Human Resources to recruit and build high-performing teams committed to mission-driven service and client-centered care.

Dr. Stewart Jones, PhD, LICSW
Behavioral Health Support Specialist Practicum – UCLA Extension

• Completed a practicum for certification in the Behavioral Health Support Specialist Program through UCLA Extension.
• Completed a total of 260 hours of hands-on fieldwork encompassing a broad spectrum of core behavioral health functions, including: Client screening, intake, and orientation, Comprehensive assessment and treatment planning, Behavioral intervention and crisis response,
  Case management and resource coordination, Client education and advocacy, Referral services and interagency collaboration, Clinical documentation and record keeping, Professional consultation and agency protocols.
• Demonstrated a strong foundation in trauma-informed care, client-centered engagement, and culturally competent service delivery in diverse clinical and community-based settings.

Supervisor: Katrice Jackson, LCSW
Role: Behavioral Health Support Intern / Workshop Facilitator

• Conducted client sessions focused on processing emotional and psychological challenges related to navigating illness and isolation during the COVID-19 pandemic.
• Provided psychoeducation on stress, grief, and trauma responses to help normalize client experiences and reduce stigma.
• Taught and encouraged the use of evidence-based coping strategies such as grounding techniques, mindfulness, and journaling for use during times of solitude or emotional distress.
• Facilitated therapeutic creative arts workshops—including beading and mask-making—to promote self-expression, emotional regulation, and a sense of community among participants.
• Integrated creative modalities with behavioral health principles to support self-esteem, cultural identity, and interpersonal connection.
• Assisted with client check-ins, progress tracking, and brief assessments to help identify emotional needs and guide appropriate follow-up.
• Collaborated with clinical supervisors to develop trauma-informed programming tailored to the needs of underserved and high-risk populations.

Group Facilitator / Community Health Educator
Focused on Transitional Age Youth (TAY), Sexual Health, and Life Skills Development

• Created a safe, welcoming, and inclusive environment where individuals—especially TAY—could relax, share, and access information to support a higher quality of life.
• Facilitated open group dialogue on topics such as sexual responsibility, HIV/AIDS awareness, mental health, and basic life navigation, empowering participants to make informed decisions and build resilience.
• Designed tailored agendas for each session, aligning activities and discussions with group goals, participant needs, and culturally relevant frameworks.
• Led interactive group activities and discussions that cultivated communication, collaboration, and real-life problem-solving skills among participants.
• Shared timely and relevant community resources, including housing, healthcare, education, employment, and behavioral health services, to address social determinants of health.
• Adapted facilitation techniques dynamically in response to group engagement levels to maintain participation and ensure inclusive dialogue.
• Provided compassionate, strength-based feedback to individuals, fostering self-awareness, accountability, and personal development.
• Worked closely with partner organizations and health educators to ensure continuity of care and reinforce positive behavioral health outcomes.