Sean Ford
Pasadena,CA
Summary
A strategic and dedicated Program Manager with a career built on advancing social justice and community empowerment. Brings deep expertise in Trauma-Informed Care, Harm Reduction, and Positive Youth Development frameworks, with a focus on serving LGBTQI and BIPOC Transition-Age Youth. Proven ability to manage complex program lifecycles, build strategic partnerships, and leverage data for measurable impact in mission-driven environments.
Experienced with property management, including overseeing residential properties and ensuring operational efficiency. Uses effective communication and organizational skills to resolve tenant issues and maintain property standards. Knowledge of team leadership and problem-solving techniques.
Overview
10
10
years of professional experience
Work History
Community & Residential Manager
Los Angeles Room & Board
09.2024 - Current
- Manage end-to-end program lifecycle for transitional housing serving primarily LGBTQI and BIPOC Transition-Age Youth
- Implement Trauma-Informed Care, Harm Reduction, and Positive Youth Development frameworks to promote stability and goal achievement
- Conduct data assessment and evaluation using Clarity HMIS and Apricot for compliance reporting and continuous program improvement
- Build and maintain strategic partnerships with community organizations to create comprehensive support networks
- Facilitate programming, workshops, and conflict mediation to foster inclusive living-learning communities
- Implemented resident engagement programs to enhance community involvement and satisfaction.
- Directed daily operations for residential facilities, ensuring compliance with safety standards and regulations.
Guest Services Supervisor & Night Auditor
Springhill Suites / Marriott
01.2020 - 01.2025
- Orchestrated front-office operations and financial reconciliations in fast-paced environment
- Resolved complex customer service issues and implemented solutions to enhance guest satisfaction
- Managed critical audit procedures with high degree of autonomy and accuracy
- Trained and mentored staff on hospitality standards and customer service excellence.
- Supervised daily operations to ensure exceptional guest experiences and service quality.
Client Service Associate
Percy E. Bolton Associates Inc.
01.2016 - 01.2019
- Managed complex client projects from initiation to completion in regulated financial environment
- Streamlined operational workflows for client reporting and documentation
- Ensured meticulous adherence to compliance protocols and regulatory requirements
- Facilitated effective communication between clients and internal teams to enhance service delivery.
- Resolved client inquiries promptly, ensuring high levels of customer satisfaction and retention.
Education
Bachelor of Science - Sociology
California State University, Los Angeles
Los Angeles, CA06-2024
Skills
- Program Management: Program Development & Strategy, Program Lifecycle Management, Grant Compliance & Reporting, Workshop & Event Coordination
- Stakeholder Engagement: Coalition & Partnership Building, Culturally Responsive Facilitation, Leadership Development, External Relations & Communication
- Strategic Leadership: Trauma-Informed Care & Harm Reduction, Positive Youth Development, Data Assessment & Program Evaluation, Conflict Mediation
- Technical Skills: Clarity HMIS, Apricot, eRez, Google Workspace, Microsoft 365, Slack, Asana, Zoom
Timeline
Community & Residential Manager
Los Angeles Room & Board
09.2024 - Current
Guest Services Supervisor & Night Auditor
Springhill Suites / Marriott
01.2020 - 01.2025
Client Service Associate
Percy E. Bolton Associates Inc.
01.2016 - 01.2019
Bachelor of Science - Sociology
California State University, Los Angeles
Community Involvement
Active engagement in community organizing focused on racial justice, base-building, and grassroots strategy.