Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Work Preference
Interests
Gardening
Timeline
Hi, I’m

Sean-Taylor Gandolfo

Oakland Park,FL

Summary

Hardworking and passionate job seeker with strong organizational and communication skills ready and eager to secure entry-level remote customer service position. Ready to help achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
years of professional experience
1
Language

Work History

Sixth Star Entertainment

Event Coordinator
03.2021 - 05.2024

Job overview

  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Publix Grocery

Grocery Team Lead
03.2019 - 10.2021

Job overview

    • Stocked shelves and organized merchandise displays for easy retrieval.
    • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
    • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
    • Removed trash, swept, and mopped floors for professional appearance.
    • Managed efficient cash register operations.
    • Communicated with customers and staff politely and professionally to uphold store standards.
    • Used in-store system to locate inventory and place special orders for customers.
    • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Inspected floor displays, noted missing items, and immediately replenished merchandise.
    • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
    • Stocked shelves and organized merchandise displays for easy retrieval.
    • Managed over $100,000 worth of merchandise
    • Made orders and upheld vendor contracts for more than 5 vendors

Business Cards Tomorrow

Customer Service Representative
01.2018 - 04.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Education

Northeast High School
Oakland Park, FL

High School Diploma
05.2015

University Overview

Skills

  • Safety Guidelines
  • Customer Satisfaction
  • Building Customer Loyalty
  • General Carpentry
  • Materials Loading
  • Customer Service
  • Courteous and Strong Service Mindset
  • Computer Skills
  • Articulate and Well-Spoken
  • Trustworthy and Dependable
  • Fast Learner
  • Complaint resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The more difficult the victory, the greater the happiness in winning.
Pele

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceWork from home option

Interests

Gardening

Video Games

Outdoors

Gardening

Gardening

Gardening has taught me a lot about delayed gratitude in this world full of instant gratifications.

Timeline

Event Coordinator
Sixth Star Entertainment
03.2021 - 05.2024
Grocery Team Lead
Publix Grocery
03.2019 - 10.2021
Customer Service Representative
Business Cards Tomorrow
01.2018 - 04.2021
Northeast High School
High School Diploma
Sean-Taylor Gandolfo