Seanier Boyce
Buffalo
Summary
Dynamic Customer Service Manager at BOSS with a proven track record in enhancing service quality and reducing complaints. Skilled in problem-solving and team leadership, I developed training programs that improved staff efficiency and implemented feedback systems for continuous improvement. Exceptional interpersonal communication and workflow management drive my success in delivering outstanding customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
BOSS
12.2024 - Current
- Led customer service team to enhance service quality and responsiveness.
- Developed training programs that improved staff knowledge and efficiency.
- Implemented feedback systems to gather customer insights for continuous improvement.
- Streamlined communication processes between departments to resolve customer issues promptly.
- Mentored junior staff, fostering a culture of excellence in customer service delivery.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Steel Worker
N/A
11.2023 - 12.2023
- Collaborated with team members to assemble steel frameworks, enhancing workflow and project completion times.
- Implemented safety protocols during all phases of work, minimizing hazards in high-risk environments.
- Maintained clean and organized workspaces, contributing to overall productivity and a safe working environment.
- Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
- Transported heavy steel components from ground level to elevated structures.
- Aligned and leveled each steel component into place before bolting and welding parts into fixed positions.
- Participated in cross-functional teams for large-scale projects, leveraging individual skills and expertise to achieve successful outcomes.
Customer Service
Champs Sporting Goods
05.2022 - 11.2023
- Increased customer service success rates by quickly resolving issues.
- Resolved customer service issues related to pricing or discounts.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Supported team with customer service issues, voids and returns.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided exceptional customer service, addressing client concerns with professionalism and empathy.
- Strengthened company reputation by delivering exceptional customer service and support.
- Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
- Supported customer service improvements with detailed feedback analysis.
- Restructured customer service process, ensuring quicker response times.
Housekeeper Aide
Brother of Mercy
05.2023 - 07.2023
- Performed cleaning and sanitization of patient rooms to maintain a healthy environment.
- Assisted with laundry services, ensuring timely availability of clean linens and garments.
- Supported meal preparation and delivery, adhering to dietary restrictions and preferences.
- Collaborated with staff to uphold safety protocols and infection control standards.
- Assisted in laundry operations, maintaining cleanliness and organization of linens and clothing.
- Engaged with residents during routine cleaning tasks, fostering a positive environment.
- Conducted regular safety checks on equipment to ensure proper functioning and prevent hazards.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Implemented cost-saving measures through prudent use of resources such as cleaning supplies and energy usage while performing tasks.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Set an example for new team members by modeling appropriate behavior, work ethic, and job-specific skills, fostering a positive workplace culture.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Autumn View Healthcare Facility
02.2022 - 05.2022
Environmental Services Housekeeper
Father Baker Manor
12.2019 - 03.2020
- Utilized cleaning equipment and supplies effectively to ensure high standards.
- Supported team members in executing daily cleaning schedules and routines.
- Adapted quickly to new cleaning techniques and procedures as required.
- Contributed to inventory management by organizing cleaning supplies efficiently.
- Ensured compliance with health regulations during routine housekeeping duties.
- Maintained positive communication with staff to enhance team collaboration in tasks.
- Learned and implemented safety protocols for cleaning and sanitation tasks.
Education
No Degree - Business
Miller-Motte Technical College
NCNo Degree - Sports Leisure
ECC North
Williamsville, NYNo Degree - Sports Management
Medaille College
Buffalo, NYHigh School Diploma -
Health Sciences Charter School
Buffalo, NY08.2018
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Decision-making
- Cash handling
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Relationship building
- Quality assurance
- Handling escalations
- Issue resolution
- Positive and constructive feedback
- Work prioritization
- Sales expertise
- Workflow management
Timeline
Customer Service Manager
BOSS
12.2024 - Current
Steel Worker
N/A
11.2023 - 12.2023
Housekeeper Aide
Brother of Mercy
05.2023 - 07.2023
Customer Service
Champs Sporting Goods
05.2022 - 11.2023
Housekeeper
Autumn View Healthcare Facility
02.2022 - 05.2022
Environmental Services Housekeeper
Father Baker Manor
12.2019 - 03.2020
No Degree - Business
Miller-Motte Technical College
No Degree - Sports Leisure
ECC North
No Degree - Sports Management
Medaille College
High School Diploma -
Health Sciences Charter School