Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seanisty Shine

Pensacola,FL

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreens in enhancing workflow and accuracy in medication dispensing. Skilled in cash handling and team leadership, I excel in problem-solving and maintaining HIPAA compliance. Recognized for training new staff and improving customer satisfaction through effective communication and attentive service.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
08.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Managed medication inventory, ensuring availability of all necessary drugs.

Shift Leader

Walgreens
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Medical Office Assistant

CSL Plasma
11.2021 - 03.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.

Shift Manager/Key Holder

Marco Destin
02.2019 - 09.2021
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

Education

Pensacola High
Pensacola, FL

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Cash handling
  • Team leadership
  • Multitasking and organization
  • HIPAA regulations
  • Medical reception
  • Attention to confidentiality
  • Clean driving record
  • Handling pharmaceutical materials

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walgreens
08.2023 - Current

Shift Leader

Walgreens
04.2023 - Current

Medical Office Assistant

CSL Plasma
11.2021 - 03.2023

Shift Manager/Key Holder

Marco Destin
02.2019 - 09.2021

Pensacola High

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