Customer Service Representative with strong leadership and problem-solving skills, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Parking Booth Attendant
Morristown Parking Authority
05.2022 - Current
Answered general questions about parking fees, facilities, and directions.
Facilitated vehicle flow by managing traffic control and parking in assigned area.
Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Routine maintenance on pay to park automated parking machines
Handled cash, made accurate change and maintained balanced cash drawer.
Barista
Starbucks
09.2022 - 03.2023
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Bookseller
Barnes & Noble
09.2021 - 08.2022
Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assisted customers with locating books and other materials in store.
Guest Service Associate
AMC Theatres
09.2018 - 09.2019
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting