Sean L. Alexander

• Working at Mark Keppel Magnet Elementary School
• Collaborated with staff and parents to establish students' aftercare needs.
• Strengthened communication skills through regular interactions with others.
• Worked well in a team setting, providing support and guidance to fellow staff members.
• Organized and detail-oriented with a strong work ethic.
• Skilled at working independently and collaboratively in a team environment.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Working at Verdugo Woodlands Elementary School
• All descriptions above apply here.

• Professionally trained musician

• Can play bass, guitar, keyboard, and sing.

• Played all styles of music from Modern to Classical to World to Jazz.

• Played in numerous bands since the age 12

• Attended performance arts middle school, high school and college.

• Studied intensively with private teachers in and outside of school to develop performance skills.

• Promoted musical career by maintaining website or social media presence.

• Used printed text and musical notations to memorize musical selections and routines.

• Lead rehearsals by demonstrating specific song parts. Conducted ensemble at rehearsals and during both live and recorded performances.

• Composed, arranged and recorded multiple original songs.

• Scheduled rehearsals with other musicians and choirs.

• Specialized in both classical and contemporary music.

• Wrote and arranged original compositions for live music performances.

• Taught private bass lessons for middle and high school students.

• Through USC's Thorton School Of Music, I participated in their volunteer tutor program where I had the opportunity to teach kids in grade school as well as being in a backup band for the students.
• Planned lessons for allotted time to strengthen weak subjects and build skills
• Stressed importance of good study habits and developed homework schedules, encouraging students to create personalized study plans
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Provided guitar instruction to students of varying age and skill levels.
• Developed lesson curriculum based on student skill level.

• First job in the food and beverage industry which really helped me understand the work that goes into a job where you are handling products that people consume
• Learned a whole new set of skills in terms of customer service that I did not get from working with Uber or USC Housing
• Constant team collaboration to ensure an efficient and positive work environment
• Worked as a cashier, janitor, kitchen hand and barista all in one, so I would say this job gave me the most understanding of how important a good work ethic is as well as having a good attitude
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Answered questions about store policies and concerns to support positive customer experiences.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Increased sales by offering advice on purchases and promoting additional products.
• Processed POS transactions, including cash and credit purchases or refunds.

• Further honed my customer services skills
• Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
• Working for these ride sharing services have helped learn to accommodate each customer's needs and how they can vary from rider to rider.
• Expertly navigate to passengers at designated high-volume locations such as airports and popular nightlife spots
• Achieved high customer ratings on post-trip surveys for being punctual, having a sanitary space and overall customer service.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

• Worked at the IRC dormitory (International Residence College) for 4 years as a customer service employee
• This position included, setting up for events like orientation, giving tours of the dormitories, answering phone calls, sorting mail/packages, manning a fingerprint scanning security system, and of course customer service for anyone with questions at the front desk
• Working in the International dormitory has given me experience with a diverse background of people and honed my customer service skills to be sensitive to people of all ethnicities and cultures.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.

ADDITIONAL EXPERIENCE:

- During the school year at USC housing, I did not work full-time but during the summers it was full-time, which included graveyard shifts; I did this for two summers. In addition, the last summer I was working full-time, I had the opportunity to work with special education athletes in preparation for the Special Olympics being held at USC. This helped me understand the more sensitive and personal needs that some people with disabilities may need.