Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Followed up promptly with interested clients to close sales.
Generated quotes and proposals for clients to match individual needs.
Negotiated contracts with clients to establish best coverage with lowest cost.
Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
Trained and developed other licensed insurance agents to become a business builder within the financial services industry.
Developed a system on tracking and tracing results to generate predictable income.
General Store Manager
Pei Wei Asian Kitchen
Shenandoah, Texas
05.2017 - 09.2020
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success resulting in a 70% retention rate of team members
Coached, trained and supervised new General Managers in the marketplace with a 90% retention rate
Hired, trained and developed team members performance and provided comprehensive coaching in leadership, teamwork and customer service
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Addressed and resolved strategy issues to support sales management and guide business direction resulting in a $1.6 million operation
Oversaw and improved food cost by 7% to 9% decrease and managing labor to 4% decrease resulting in a 60% to 62% prime cost 3% to 5% below budget resulting in a 7% to 10% net profit monthly
Achieved status as one of the top restaurant stores ranked #1 in the region comprised of 9 stores.
CEO/Executive Chef Manager
The Culinarian, A Catering Connoisseur
Houston, TX
01.2007 - 04.2017
Owned and operated a full service catering company
Control all managerial and staffing needs
Negotiated all contracts for a win-win solution.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Controlled costs to keep business operating within budget and increase profits.
CEO
Southern Creole Foods, LLC
Beaumont, TX
05.2013 - 01.2017
Excellence in developing award winning Creole food products, of five product lines Research and development specialist;
Responsible for the day to day operations
Developing food product specifications and standardization
Train staff for product knowledge, assure quality control, safety and sanitation and workflow efficiency
Develop all aromatic and flavorful Creole products with minimal ingredients and maximum flavor
Developed innovative sales and marketing strategies to facilitate business expansion
Forecasted and directed effective management and financial control of a $500K annual sales goal
Furthered brand awareness through partnership with local school district and local grocery retailer
Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness
Interviewed, supervised and motivated 20 staff members to achieve optimal productivity
Increased business profits 25% by streamlining processes and trimming unnecessary positions
Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Culinary Arts Director/Lead Culinary Faculty
San Jacinto College, CULINARY INSTRUCTOR
Houston, TX
05.2007 - 05.2013
Increased enrollment by 150%
Manages 9 adjunct faculty, 1 full-time instructor, 2 departments and 180+ students
Distinguished faculty Post-Secondary Educator of the year -,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start
The culinary arts program and pastry arts program achieved national accreditation from the American Culinary Federation.