Sean Matelski

• Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
• Learned and adapted quickly to new technology and software applications.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
• Assisted customers with completing loan applications and other paperwork.
• Developed and maintained relationships with customers, lenders and other third parties.
• Worked effectively in fast-paced environments.
• Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
• Proactively identified solutions for customers experiencing credit issues.
• Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
• Negotiated loan terms and conditions with customers to secure best deal.
• Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
• Maximized profitability by negotiating and structuring optimal automotive financing deals.
• Explained very technical financial information to applicants in easy to understand language.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
• Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
• Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Cultivated interpersonal skills by building positive relationships with others.

Standard Finance Manager responsibilities. In the interest of maximizing space by reducing redundancies, please see the partial list of typical F&I duties under the "Automotive Finance Manager, BMW Northwest" heading.

• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Gained repeat business from satisfied customers by maintaining regular communication and fostering long-term relationships.
• Delivered consistent sales growth by effectively managing leads, following up on inquiries, and closing deals.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Maintained detailed records of all customer interactions using CRM software; enabling effective follow-ups leading to increased conversions.
• Contributed to team success by mentoring new hires in company processes, product offerings, negotiation techniques, as well as customer relationship management skills.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Acted as a liaison between customers and the service department, ensuring smooth transitions during post-purchase vehicle maintenance appointments.
• Conducted thorough needs assessments for each client to identify ideal vehicle matches based on preferences and budget constraints.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Maximized dealership revenue with strategic upselling of premium packages, extended warranties, and financing options.
• Increased dealership reputation through building strong relationships with clients and offering tailored automotive solutions.
• Enhanced teamwork within the sales department by collaborating closely and sharing best practices for client acquisition and retention.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Standard auto sales responsibilities. In the interest of maximizing space by reducing redundancies, please see the partial list of sales associate responsibilities posted under "Automotive Sales, Hinshaw's Acura" heading.