Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SeanMichael Pagano

Mount Sinai,NY

Summary

Proven leader and USMC veteran with extensive experience in operations management and customer relations. At C and D Cleaning Service Inc, I spearheaded initiatives that significantly enhanced client satisfaction and streamlined business processes. Expert in strategic planning and staff management, I excel in fostering team collaboration and driving business growth. Demonstrates exceptional verbal communication and relationship-building skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Owner

C and D Cleaning Service Inc
08.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

United States Marine

USMC Camp Lejuene
07.1997 - 07.1998
  • Streamlined communication processes for increased efficiency during high-stress operations.
  • Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
  • Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
  • Improved overall unit performance with thorough after-action reviews and constructive feedback.
  • Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
  • Administered efficient administrative support for daily unit functions including scheduling meetings, processing travel requests, and managing personnel records.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

United States Marine - F.A.S.T. Co.

Marine Corps Security Force Battalion
01.1995 - 07.1997
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Degree - Business Management

Fairleigh Dickinson University
Florham Park, NJ

No Degree - Business Management

Norwich University
Northfield, VT

High School Diploma -

General Douglas MacArthur High School
Levittown, NY
06.1994

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Business Management
  • Strategic Planning
  • Project estimating
  • Staff Management
  • Marketing
  • Staff hiring
  • Business Development

Certification

  • Certified , Mitigation Tech - Current IICRC
  • Mitigation Training - MoreFloods
  • Certified Carpet Cleaning Tech - Current IICRC
  • Certified Upholstery Cleaning Tech - Current IICRC

Timeline

Owner

C and D Cleaning Service Inc
08.2016 - Current

United States Marine

USMC Camp Lejuene
07.1997 - 07.1998

United States Marine - F.A.S.T. Co.

Marine Corps Security Force Battalion
01.1995 - 07.1997

No Degree - Business Management

Fairleigh Dickinson University

No Degree - Business Management

Norwich University

High School Diploma -

General Douglas MacArthur High School

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SeanMichael Pagano