Sean Miller
Apopka
Summary
Accomplished Crisis Intervention Specialist with a proven track record of providing immediate, trauma-informed support and guidance to individuals in distress. Brings strong collaboration skills and adaptability to respond effectively to evolving needs. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Known for reliability and a results-driven, client-centered approach with an unwavering commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Crisis Worker
The Trevor Project Inc
11.2023 - 07.2025
- Provided crisis intervention services to individuals in emotional distress, ensuring safety, validation, and compassionate support.
- Assessed client needs through active listening, empathy, and effective communication to guide conversations and potentially offer tailored resources.
- Recognized appropriate moments to introduce grounding techniques, using sensory-based or guided exercises to help individuals regain control and reduce emotional overwhelm.
- Developed personalized action plans to address immediate concerns, promote de-escalation, and support long-term stability.
- Completed detailed documentation using Salesforce and Vibrant platforms, tracking progress and follow-ups in line with evolving organizational procedures.
- Facilitated optional follow-up care by offering ongoing support for individuals who consented to future check-ins, adding an extra layer of care beyond the initial contact.
- Adapted to platform transitions and workflow changes efficiently, maintaining high-quality service delivery throughout operational updates.
- Promoted client autonomy and safety planning, encouraging collaborative strategies during moments of heightened emotional intensity.
Crisis Intervention Specialist
Insight Global
01.2022 - 10.2023
- Delivered crisis intervention support through text and live chat on national platforms including the 988 Suicide & Crisis Lifeline and The Trevor Project.
- Provided emotional regulation and de-escalation support to reduce risk of harm and promote immediate safety for individuals in crisis.
- Applied active listening, validation, and trauma-informed care to foster trust and collaboratively address presenting concerns.
- Conducted real-time risk assessments to evaluate safety, identify protective factors, and determine level of care needed.
- Encouraged and supported collaborative safety planning when appropriate, empowering individuals to identify their own coping strategies and resources without pressure.
- Devised and adapted intervention strategies to support client goals, emotional well-being, and autonomy where possible.
Order Fulfillment Coordinator
Incenter Appraisal Management
11.2021 - 12.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Managed all open orders through the order life cycle from inception to receipt of appraisal report.
- Resolved escalated complaints and answered questions regarding policies and procedures. Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times. Assisted with new hire orientation and employee training.
- Demonstrates empathy, care and respect while interacting professionally with supervisor and business associates. Meet an outbound call quota of 10 per shift as well as answering calls in the team queue.
Appraisal Quote Team Member
Nationwide Appraisal Network
05.2021 - 10.2021
- Train new employees
- Spoke with appraisers regarding quote requests from lenders
- Negotiate fee/ETA for the best quote possible to make the margin
- Maintain a large volume of 50+ orders/requests that need updates daily, or in some cases hourly. Familiarity with all mortgage types: Conventional, USDA, FHA, etc.
- Stayed ahead of changing market conditions
To-Go Specialist, Server, Host, Line Cook
Olive Garden
11.2016 - 08.2021
- Ensure guest satisfaction and quality of experience.
- Maintain a clean and organized workspace in ordinance with health and safety standards.
- Dissolve conflicts by empathizing with the guests and consulting with a manager.
- Train new employees.
- Answer phone calls to place orders, dissolve/resolve conflicts, and aid with understanding our Dine In and Catering Menu. Operate a computer using the DASH system
Host, Server, Prep Cook, Dishwasher
Chucks Restaurant
02.2015 - 10.2017
- Ensure guest satisfaction and quality of experience.
- Maintain a clean and organized workspace in ordinance with health and safety standards. Multitask, answer phones, place orders, assemble to-go orders, clean tables, etc.
- Train new employees.
- Dissolve conflicts by empathizing with the guests and consulting with a manager.
- Within a timely manner, prep specialty menu items effectively before dinner rush.
Education
High School Diploma -
Saydel High School
05.2017
Certified Crisis Specialist - Crisis Intervention / Suicide Prevention
American Association of Suicidology
08-2024
Skills
- Self Starter
- Detailed Oriented
- Skilled in prioritizing concurrent responsibilities
- Collaborative teamwork
- Effective time management
- Mediation skills
- Cash management
- Customer service in dining
- Experienced in Word, Excel, Teams, ect
- Active listening skills
Timeline
Crisis Worker
The Trevor Project Inc
11.2023 - 07.2025
Crisis Intervention Specialist
Insight Global
01.2022 - 10.2023
Order Fulfillment Coordinator
Incenter Appraisal Management
11.2021 - 12.2022
Appraisal Quote Team Member
Nationwide Appraisal Network
05.2021 - 10.2021
To-Go Specialist, Server, Host, Line Cook
Olive Garden
11.2016 - 08.2021
Host, Server, Prep Cook, Dishwasher
Chucks Restaurant
02.2015 - 10.2017
High School Diploma -
Saydel High School
Certified Crisis Specialist - Crisis Intervention / Suicide Prevention
American Association of Suicidology
Similar Profiles
Therese RomigTherese Romig
Workforce Planning Senior Manager at The Trevor Project IncWorkforce Planning Senior Manager at The Trevor Project Inc
Zakayah BookerZakayah Booker
Crisis Counselor at The Trevor Project IncCrisis Counselor at The Trevor Project Inc
Josie TurnageJosie Turnage
LifeLine Supervisor at The Trevor Project IncLifeLine Supervisor at The Trevor Project Inc
Alejandro UriosteguiAlejandro Uriostegui
X-Ray Student at AdventHealthX-Ray Student at AdventHealth
Chelsea DeRaps RichardsonChelsea DeRaps Richardson
Manager, Merchandising Contract Customers at Sysco CorporationManager, Merchandising Contract Customers at Sysco Corporation