Seanna "Grace" Newman

The Roast Office

Pinehurst, NC

07.2019 - 01.2022

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Engendered customer loyalty by remembering personal preferences and allergy information.
Cleaned counters, machines, utensils and seating areas daily.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Cultivated to recall customers' names and address each by name.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Upsold specialty items with beverages, increasing store sales.