Summary
Overview
Work History
Education
Skills
Timeline
Barista

Seanna "Grace" Newman

Boone,North Carolina (NC)

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Extensive experience in handling espresso machines and creating specialty coffee drinks. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.

Overview

3
3
years of professional experience

Work History

Barista

The Roast Office
Pinehurst , NC
2019.07 - 2022.01
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Cultivated to recall customers' names and address each by name.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Upsold specialty items with beverages, increasing store sales.

Education

No Degree - English

Appalachian State University
Boone, NC

Skills

  • Coffee Machine Demonstrations
  • Detail-Oriented
  • Cleaning and Sanitizing
  • Espresso Machine Operation and Maintenance
  • Stocking Supplies and Retail Products
  • Coordinating Orders
  • Hospitality and Professionalism
  • Organization and Prioritization

Timeline

Barista

The Roast Office
2019.07 - 2022.01

No Degree - English

Appalachian State University
Seanna "Grace" Newman