Summary
Overview
Work History
Education
Skills
Timeline
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Sean Paul Shaffer

Phoenix,AZ.

Summary

To become a valued member of a team dedicated to improving the lives of our customers and coworkers, in a company that has growth opportunities for its employees. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

5
5
years of professional experience

Work History

Club Manager

Planet Fitness
01.2023 - Current
  • Overseeing business workflow throughout club
  • Create positive connections with members - Able to maintain friendly and positive employee atmosphere - Steady monthly growth - Hire and train employees - Consistently meet monthly metric goals - Maintain clean healthy environment
  • Increased customer service scores by 20%, consistently above company standards.
  • Increased monthly EFT by 3k monthly
  • Created and maintained relationships with key investors, partners and clients
  • Implemented policies and procedures to improve club operations and standards
  • Prepared monthly reports and budgets to track revenue and expenses
  • Cultivated strong relationships with customers to build loyalty and repeat business
  • Inspected equipment and facilities for signs of wear or damage impacting safety
  • Conducted research and analysis of market trends to determine potential opportunities for growth
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage

Grocery Manager

Safeway Stores
06.2018 - 01.2023

Third and Fourth Manager

  • Ensuring overall quality of departments and store exceeds company standards
  • Efficient at directing employees to maintain clean, friendly, well stocked atmosphere - In charge of inventory processes and merchandising deadlines - Consistently meet quarterly sales numbers, while minimizing shrink - Proficient in scheduling for over a hundred employees - Prioritize respectful atmosphere of diversity and culture
  • Increased sales month over month for over 26 consecutive months
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Deli Manager

  • Optimizing department functionality
  • Top performer in department sales on a consistent basis - Maintaining proper inventory levels through ordering processes and shrink reduction - Leading the department with a positive culture and work ethic - Prioritize costumer service
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Controlled food costs and managed inventory
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
  • Planned and executed promotions and special events in close collaboration with management
  • Managed supply chain functions for deli supplies, ingredients and merchandise

Education

Bachelor of Science - Sociology, Business

Northern Arizona University
Flagstaff, AZ
08.2016

Skills

  • Excellent customer service methods
  • Top notch organizational skills
  • Strategic planning
  • Positive leadership
  • High work ethic
  • Computer proficient
  • Goal Attainment
  • Store Merchandising
  • Operational Efficiency
  • Staff Meetings
  • Employee Coaching and Mentoring

Timeline

Club Manager

Planet Fitness
01.2023 - Current

Grocery Manager

Safeway Stores
06.2018 - 01.2023

Third and Fourth Manager

Deli Manager

Bachelor of Science - Sociology, Business

Northern Arizona University

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Sean Paul Shaffer