Sean T. Lynch

As a Product Manager, Land GX services, oversaw the land portion of GlobalXpress products for the Enterprise, US Government, and Global Government Business Units.

• Organized Land services across business units (BUs); Served on Government Product Team.
• Enhanced terminal introduction process, improving time-to-market and launching 18 USG and Global Government land, sea, and air terminals in 2020, contributing millions in revenue.
• Conducted new terminal requirements and business impacts analysis, incorporating ongoing customer requirements to lead in-life services and features by releasing enhancements contributing to revenue.
• Facilitated major system implementation by owning Agile process stories and change in processes, then communicating information to team of 20, including Directors.
• Conducted Fair Access Policy feature development for Aviation and BUs to increase adoption rate through effective partnership with most BUs and internal organizations.

• Controlled Enterprise product roadmap.
• Tested full service on-site with manufacturer and value-added reseller (VAR) customers.
• Contributed to sales leads of service, increasing BU’s revenue by representing product and company to customers and vendors at multiple media and NGO conferences.
• Organized occasional use (OU) requirements development and implementation, then presented OU product and trained VAR users, adding a service which gained 65% of Enterprise GX users.

• Spearheaded requirements process for the GX Maritime service development and introduction of GX.
• Demonstrated ownership of Core Maritime GX Managed Service requirements, initiating requirements development process improvement and administrating and updating features roadmap.
• Achieved 5K+ migrations to GX service and generated hundreds of million in revenue through documentation of testing, training, and operational support materials for GX Maritime launch activities.

• Oversaw application preload and content service offerings for Brazil, Mexico, Peru, Argentina, and Chile.
• Increased efficiency in preload process 20%, generating hundreds of thousands in revenue by orchestrating mobile app preloading process.
• Operated highly available, carrier-grade service with 99.999% uptime through effective design of product strategy and team leadership to update production content and control of vendors and in-market communications.
• Delivered process improvement analysis and completed implementation in Q2 2013, saving tens of thousands per year in operational costs.

As a Director Service Management, managed a team of developers, testers, and content managers and coordinated efforts among this team, Operations, and our customer organization to release new products which gained tens of millions in revenue yearly.

• Owned Business unit P&L and full life cycle management of key products and services.
• Owned VerizonWireless Video on Demand (VOD) mobile services platform with client for Android, iOS, and tablets.
• Contributed $40M+ in revenue by launching 50+ app preloads, managing Agile team in designing, updating, and releasing new versions and organizing cross-departmental teams to deliver carrier-grade service.
• Gained valuable business through negotiation of contract with major North American carrier; Communicated functional and financial customer requirements to develop and launch, and managed live streaming events via satellite on mobile application which all contributed to service revenue.
• Established go-to-market strategy and owned managed service roadmap and change request process which delivered tens of millions in revenue.
• Directed porting process to new OEM devices.

• Served as Business Unit Manager and product owner of P&L and software development life cycle of $60M project to deliver VerizonWireless VCAST RingBack Tones commercial service.
• Interfaced directly with content providers such as Warner Music and SonyBMG.
• Headed development and service team across multiple disciplines, creating and launching 1st US service nationally.
• Created customer surveys and focus group questionnaires to enhance product performance.
• Served as single point of contact for customer contract, monitoring all aspects of service to meet 99.999% SLA.

• Oversaw full software development life cycle of multiple carrier projects worth $10M+.
• Owned customer requirements as main customer point of contact to implement and support multimedia service for five North American carriers.
• Supported growth by managing contract, SLA, and change request process and owning product P&L, scaling services, budgeting product, analyzing, and presenting results to executive team.

Implemented Nextel service in five international locations including billing and customer care systems integration, on-site training and support contributing tens of millions in revenue.

• Oversaw installation of software programs and hardware systems to meet all operational departments' requirements.

• Spearheaded collaborative efforts between IT, Operations and Vendors to bring products to market.
• Defined and analyzed metrics to measure product performance.