SEAN W. CHAMBERS, MBA
Army Veteran, Director of Operations, Director of Business Development, Project & Program Management, Organizational Consulting
Midland,TX
Summary
Army Veteran (81T) Focused Leader with 18 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Regional Director of Operations
Frontier Mining, LLC
03.2022 - Current
- Oversee effective operating procedures
- Managing and developing an organization of skilled managers and technicians, providing both tactical and strategic expertise and ensuring the highest levels of performance.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
Director of Operations
Mid Con, Atwell, LLC
05.2021 - 02.2022
- Page
- Develop, mentor, and train the leadership of the future, to ensure success at scale
- Challenge and improve on accepted documentation and practices to not only meet but exceed industry best practices or set the standards for the industry
- Collaborate with senior leadership, regional peers and stakeholders on strategically planning future growth for the coming 1 to 2 years through local relationships, client satisfaction and employee satisfaction
- P&L Business decisions for region
- Collaborate with executive management in development of performance and long- term organizational goals for region
- Set strategic goals for operational efficiency and increased productivity for region
- Create and maintain competitive analysis
- Budget and business plan development
- Oversee effective operating procedures
- P&L Business decisions
- Collaborate with executive management in development of performance and long- term organizational goals
- Set strategic goals for operational efficiency and increased productivity
- Create and maintain competitive analysis
- Budget and business plan development
- Strong working knowledge of data analysis and performance metrics.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored and coordinated workflows to optimize resources.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Business Development Manager
West Company of Midland, LLC
01.2017 - 05.2021
- Contacting potential clients to establish rapport and arrange meetings
- Planning and overseeing new marketing initiatives
- Researching market to find new opportunities
- Increasing the value of current customers while attracting new ones
- Attending conferences, meetings, and industry events
- Developing estimates and proposals for clients
- Developing goals for the development team and business growth
- Training personnel and helping team members develop their skills.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove sales by developing multi-million dollar contract sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Project Manager
Atwell, LLC
07.2015 - 01.2017
- Develop project plans that identify resource and budgetary needs
- Provide feedback, advice, project updates and encouragement to team members
- Conducts client requirement analyses to customize service based on client needs
- Coordinate with vendors and suppliers as needed
- Implement and manage change to meet project outputs
- Identify and resolve issues and risks.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Manager
Willbros Group, LLC
05.2014 - 07.2015
- Develop project plans that identify resource and budgetary needs
- Provide feedback, advice, project updates and encouragement to team members
- Conducts client requirement analyses to customize service based on client needs
- Coordinate with vendors and suppliers as needed
- Implement and manage change to meet project outputs.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Analyzed project performance data to identify areas of improvement.
Operations Manager
All Terrain Survey Group
01.2013 - 05.2014
- Page
- Identify and resolve issues and risks
- Managed organizational operations
- Workedwith each project lead to mitigate challenges and ensure client requirements are being met
- Worked with clients to continuously manage expectations and requirements
- Developed business by bringing in new clients and acquiring add-on work from current clients
- Streamlined operational processes customized to each customer
- P&L Management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Project Manager
Topographic Inc
01.2011 - 12.2013
- Develop project plans that identify resource and budgetary needs
- Provide feedback, advice, project updates and encouragement to team members
- Conducts client requirement analyses to customize service based on client needs
- Coordinate with vendors and suppliers as needed
- Implement and manage change to meet project outputs
- Identify and resolve issues and risks.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
Project Manager/Lead Technician
Universal Pegasus
05.2007 - 01.2011
- Managed all project data acquisition and analysis for client deliverables
- Managed team through training, coaching, mentoring, and development.
Education
Doctor Of Business Administration - Business Administration And Management
William Howard TaftUniversity
Remote 01.2023 - Current
Master Of Business Administration - Business Administration And Management
Texas A&M Corpus Christi
Corpus Christi, TX05.2022
Bachelor Of Applied Science - Business Technical Management
DeVry University
RemoteAssociate Of Applied Science - Architecture
Vincennes University
Vincennes, INAssociate Of Applied Science - Land Surveying
Vincennes University
Vincennes, INSkills
- Strategic Planning and Execution
- Process Improvements
- Risk Mitigation
- Business Management
- Resource Allocation
- Performance Analysis
- Program Administration
- Quality Assurance
- Customer Retention
- Business Forecasting
- Performance Improvement
- KPI Tracking
- Customer Service Management
- Data Analysis
- Data Management
- Department Oversight
- Revenue Generation
- Contract Administration
- Administrative Management
- Decision-Making
- Sound Judgment
- Employee Relations
- Price Structuring
- Revenue Forecasting
- Financial Management
- Change Management
- P&L Management
- Cost Analysis and Savings
- Organizational Structuring
- Revenue Growth
- Goal Setting
- Presentation Development and Delivery
- Content Workflow
- Inventory Control
- Market and Competitor Research
- Teamwork and Collaboration
- Employee Motivation
- Marketing Strategies
- Business Growth Initiatives
- Strategic Vision
- Operational Efficiency
- Organizational Leadership
- Continuous Quality Improvement (CQI)
Additional Information
- Volunteer Work Shriner Hospitals for Children
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Timeline
Doctor Of Business Administration - Business Administration And Management
William Howard TaftUniversity
01.2023 - Current
Regional Director of Operations
Frontier Mining, LLC
03.2022 - Current
Director of Operations
Mid Con, Atwell, LLC
05.2021 - 02.2022
Business Development Manager
West Company of Midland, LLC
01.2017 - 05.2021
Project Manager
Atwell, LLC
07.2015 - 01.2017
Project Manager
Willbros Group, LLC
05.2014 - 07.2015
Operations Manager
All Terrain Survey Group
01.2013 - 05.2014
Project Manager
Topographic Inc
01.2011 - 12.2013
Project Manager/Lead Technician
Universal Pegasus
05.2007 - 01.2011
Master Of Business Administration - Business Administration And Management
Texas A&M Corpus Christi
Bachelor Of Applied Science - Business Technical Management
DeVry University
Associate Of Applied Science - Architecture
Vincennes University
Associate Of Applied Science - Land Surveying
Vincennes University
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