Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Timeline
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Sean W. Cross

Palm Coast,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive documentation. Commended for unexcelled record of completing critical task on schedule and within budget.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Manager

Critical Alert
Jacksonville, FL
01.2021 - Current
  • Managed over 35 projects in various hospitals across the region, valued at over $5.6 Million.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans for each project with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led weekly meetings with internal team members, shareholders and contractors to track progress against established milestones.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Created team objectives and responsibilities with specific goals outlined for each individual.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Maintained comprehensive documentation to support project audit trail.
  • Mentored junior team members in project management best practices.
  • Conducted post-project evaluations to identify improvement opportunities.

Account Manager

Critical Alert
Jacksonville, FL
09.2018 - 01.2021
  • Managed over 30 Accounts valued at over $4Million in revenue.
  • Developed successful customer relationships to boost sales opportunities.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Continuously refined personal selling skills through training sessions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • First year as Account Manager i received the second highest revenue in sales.

Project Coordinator

Critical Alert
Jacksonville, FL
02.2017 - 09.2018
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Produced status reports for customers and senior management.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Allocated resources and materials to respective Installers and partners to accommodate needs.
  • Conducted risk assessments and identified potential issues that could affect project success.
  • Conduct weekly meetings with Project team, vendors and shareholders to review project status, timelines and constraint.
  • Developed project plans, managed budgets, and tracked progress.

Warehouse Lead

Critical Alert
Jacksonville, FL
09.2015 - 02.2017
  • Staged and sorted products for loading.
  • Used computer and company software to enter shipment and inventory records.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Provided feedback on improvement opportunities within the warehouse environment.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Developed processes for training new staff members on safety protocols and proper use of equipment.
  • Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Electrical Technician

Critical Alert
Jacksonville, FL
09.2013 - 09.2015
  • Installed electrical wiring during remodeling projects for various hospitals throughout the region.
  • Connected and repaired equipment based on technology drawings and electrical prints.
  • Reviewed blueprints and engineering drawings to determine project scope and objectives.
  • Worked closely with other technicians to complete projects efficiently.
  • Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Trained new technicians in company procedures and best practices.

Petty Officer 1st Class, Supervisor

U.S. NAVY USS ESSEX
06.2007 - 10.2010
  • 80 Hours /Week Directly responsible for all facets of food service and inventory control of more than $8.9M.
  • Managed 240 military personnel using human resources management principles of leadership, motivation, and empowerment, leading to 98% retention and 73% advancement rate.
    • Used Navy NAVFIT Evaluation system to create over 200 annual performance evaluations for department personnel in three different military pay grades.
    • Scheduled and facilitated monthly and quarterly training on Equal Opportunity, Sexual Harassment and other prohibited personnel practices as outlined in the Uniform Code of Military Justice (UCMJ).
  • Manages accounting functions related to material acquisition for single-and-multiple-year periods including procurement, receiving, inventory, storage, disbursement, expenditures, cash controls, auditing, returns and the support of those processes via an automated system
  • Managed the quality assurance and production control programs to ensure established work standards were met and repairs were made in a timely manner.

Petty Officer First Class

U.S. Naval Hospital Jacksonville
Jacksonville, FL
01.2004 - 06.2007
  • Assisted Servicemembers in developing their portfolios showcasing their evaluations, education and accomplishments for Senior enlisted and Officer programs.
  • Developed an advancement training program with fellow Petty Officers to form a comprehensive study group for Sailors who were falling short of advancement, which drastically improved the career advancement numbers from 68% to 87% at Naval Hospital Jacksonville.
  • Coordinated a mentorship programs, that aligned junior Servicemembers with Senior Servicemembers to help guide Sailors to be successful and developed into an effective leader.
  • Provided career counseling and mentorship to over 500 personnel on all naval programs relevant to retention and advancement.
    • Conducted monthly career and retention interviews for Junior personnel
    • Facilitated orientation and on boarding training to 840 newly reported personnel on command policies towards rights and responsibilities, ethics and harassment.

Education

Bachelor of Arts - Project Management And Administration

ITT Technical Institute - Indianapolis
Indianapolis, IN
09-2016

Associate of Science - Computer, Electronics Engineering Technologies

ITT Technical Institute - Indianapolis
Indianapolis, IN
12-2013

Skills

  • Project tracking
  • Project Management
  • Cost Control
  • Document Management
  • Schedule Management
  • Processes and procedures
  • Microsoft Office Suite 365
  • Sharepoint
  • Microsoft Teams
  • Zoom
  • Microsoft Windows
  • Kentata
  • Procore
  • Project timeline
  • Scope Management
  • Client Relations
  • Team Building
  • Inventory Control
  • Policy Enforcement
  • Goal-Oriented
  • Ethical Decision Maker

References

References available upon request

Certification

United States Navy- Center for Personal Development- Drug and Alcohol program Advisor Course

United States Navy- Customer Relation Training Course.

United State Navy- Sexual Assault Victim Intervention Program Certification (SAVI).

United States Navy- Safety Program

American Board of Certification- Homeland Security Level I- Level III

Accomplishments

Critical Alert CommonPath Technical Training completion

Timeline

Project Manager

Critical Alert
01.2021 - Current

Account Manager

Critical Alert
09.2018 - 01.2021

Project Coordinator

Critical Alert
02.2017 - 09.2018

Warehouse Lead

Critical Alert
09.2015 - 02.2017

Electrical Technician

Critical Alert
09.2013 - 09.2015

Petty Officer 1st Class, Supervisor

U.S. NAVY USS ESSEX
06.2007 - 10.2010

Petty Officer First Class

U.S. Naval Hospital Jacksonville
01.2004 - 06.2007

Bachelor of Arts - Project Management And Administration

ITT Technical Institute - Indianapolis

Associate of Science - Computer, Electronics Engineering Technologies

ITT Technical Institute - Indianapolis

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Sean W. Cross