Sean W. Tolbert

• Processed new QA Program applicants: verified online application was complete, insurance requirements were met, all licensing, and registration requirements were met for the city, county, municipality, and state
• Prepared and sent customized certificate upon meeting all accreditation requirements
• Processed renewing QA accredited contractors: verified that the online (or PDF version) of the renewal confirmation checklist was complete and ensured insurance requirements were met. This included mailing notifications to contractors
• Issued customized certificate upon meeting all accreditation requirements
• Processed EPA Section 608 Certifications: Processed and graded all proctor submitted tests, sent the proctor results via email, and then prepared customized certificates & wallet cards and mailed these to the designated party (proctor or student as specified)
• Interacted with Microsoft Dynamics 365 customer relationship management (CRM) software vendor (currently Altai, Inc.), Director of Information Systems, and Director, Technical Services to ensure all functions performed as desired, and completed process improvements to streamline operations
• Communicated regularly with new applicants, renewing QA contractors, 608 test proctors to request information or provide updates
• Contributed promotional articles for ACCA and other industry publications to expound the value of the QA Program in order to attract new applicants and improve retention of currently accredited contractors
• Supported staff projects as assigned.

• Assisted the Project Coordinator at Symplicity Corporation in Arlington, Virginia with the transfer of data from a formally used Customer Relationship Management (CRM) system called Symplicity Manager/izer into Microsoft Excel. This allowed me to analyze and organize the information for the colleges and companies that Symplicity did business with so that all the data could be imported into Symplicity’s new system called NetSuite.

• Provided administrative support to the Human Resources Coordinator and Human Resources Manager at Akima, LLC in Herndon, Virginia by helping to maintain over 10,000 Akima, LLC employee records. This was done by performing filing in the Human Resources File Room making sure that employment records including active and terminated employee files, Employment Eligibility Verification Forms (I-9’s), E-Verify Records, Equal Employment Opportunity Survey Forms, and Voluntary Self-Identification of Disability Forms were kept in an orderly system, and were secure and confidential.

• Worked with the Deltek Costpoint information system database to verify information on employees.

• Observed investigators from the Office of Personnel Management perform an investigation by collecting the appropriate information on employees from Akima, LLC, and its subsidiaries.

• Executed a software program called Surgical Information Systems (SIS) to assist Virginia Hospital Center's Perioperative Department in Arlington, Virginia with the development of preference cards for Doctor's, which entails information about how to prepare for the specific surgical procedure
• Supported nurses in researching CPT codes, which are codes that should be entered into the SIS database to find a specific surgical procedure
• Built preference cards by transferring procedure information from the Hospital's old system called PICIS to the new Surgical Information System (SIS). This was done mainly by building an instructions page and then using PICIS External Reference Codes and names to find supplies, instruments, and equipment that were to be entered into a materials list in the preference card to use for the surgical procedure
• Assisted with entering information from supply labels into SIS Trax, which is a database that holds hospital inventory
• Created accounts with usernames and passwords as a system administrator for several Doctor users through the User Maintenance screen in the Olympus EndoWorks information system.

• Performed Data Analysis for the Public Record Cross-Check Validation Project at the Financial Industry Regulatory Authority (FINRA) in Rockville, Maryland.

• Utilized FINRA policies, standards, and guidelines to verify the accuracy and completeness of information in FINRA operated Web Central Registration Depository (CRD), which is the central licensing and registration system for the U.S. securities industry and its regulators, by performing background investigations of all registered individuals. Where reporting lapses were discovered, firms were compelled to make updated disclosure.

• Performed public record searches through Lexis-Nexis for financial and criminal public matters. The searches were performed for registered and non-registered representatives. All the information that was found was captured in a database and compared to matters reported in the WebCRD system.

• Created Regulatory Notes in FINRA's WebCRD system and sent inquiry letters to firms requesting that the individual who is registered with the firm disclose the unreported bankruptcy.

• Used Microsoft Excel spreadsheets (individual and firm reports) to locate individual's duplicate judgments and liens in the Public Record Cross-Check Validation database.

• Reviewed over 12,000 individual's records while maintaining confidentiality.