Seaoni Ramirez
Fresno,CA
Summary
Dedicated and detail-oriented professional seeking a remote customer service position where I can leverage my strong communication skills and problem-solving abilities to enhance customer satisfaction and support business goals. Proven track record in building strong client relationships. Experienced with evaluating financial statements and internal controls to ensure compliance. Utilizes risk assessment techniques to identify discrepancies and recommend improvements. Strong understanding of regulatory standards and best practices in auditing. Experienced with handling administrative tasks and office management. Utilizes organizational skills to maintain efficient workflow and support team objectives. Knowledge of data entry and document management, consistently contributing to smooth and productive office operations.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
L&W Supply
04.2023 - Current
- Responsible for generating sales leads, building customer relationships over the phone and in person.
- Emailing customers in a timely manner and recommending appropriate building materials and solutions based on customer needs, and closing deals by providing accurate product information and pricing while maintaining a high level of customer service, all within an office setting, primarily focused on supporting local contractors and builders with their interior and exterior building.
- I am also responsible for accounting which involves managing financial records, ensuring accuracy in financial reporting, conducting audits, analyzing budgets, and providing insights on financial performance.
- Taking payments over phone, go over statements with customers, as well as pricing and credits on statements.
- Analyzed financial records to identify discrepancies and recommend corrective actions.
- Conducted comprehensive audits to evaluate compliance with regulatory standards and internal policies.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Behavioral Technician
Maxim Health Care
01.2018 - 04.2023
- Responsible for implementing treatment plans designed for individuals with behavioral and developmental challenges, typically under the supervision of a licensed professional.
- Duties include observing and documenting client behavior, assisting in the development of therapeutic strategies, and providing direct support during therapy session.
- Additionally, experienced in behavioral therapy or a similar environment along with a compassionate approach to client care.
- Highly qualified in excel to input data for client treatment plans.
Behavioral Technician
Sprouts LLC
02.2015 - 12.2018
- Provide direct support to individuals with behavioral challenges.
- Implement treatment plans developed by supervisors or therapists.
- Monitor and document client progress and behavior.
- Educate clients and families about behavioral strategies.
- Maintain confidentiality and adhere to ethical standards.
- Participate in ongoing training and professional development.
- Adapt interventions based on individual client needs.
- Take data on excel.
- Relay data information to behavioral team.
Substitute Teacher
Madera County Office of Education
08.2013 - 06.2014
- Implement the teacher's planned activities and assignments.
- If no plan is left, manage classroom behavior and create simple activities like reading or independent work.
- Maintain order and discipline, ensuring that students are engaged and behave appropriately.
- Address disruptive behavior and enforce classroom.
- Monitor students for safety and provide assistance as needed.
- Make sure students know where to go in case of emergencies.
- At the end of the day, leave notes for the regular teacher about how the class went, including any issues or successes.
- Report any incidents or concerns to school administration if needed.
- Adapt to different grade levels, subjects, and classroom environments.
- Be prepared for unexpected changes or adjustments during the day.
- Help students as they work on assignments, provide clarification, and ensure that students understand the tasks they're given.
- Familiarize yourself with the school's policies on discipline, student attendance, and emergency procedures.
Education
General Education - communications, mathematics, English and composition, national science
San Jose City
06.2013
General - general high school education classes
Madera High school
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Timeline
Inside Sales Representative
L&W Supply
04.2023 - Current
Behavioral Technician
Maxim Health Care
01.2018 - 04.2023
Behavioral Technician
Sprouts LLC
02.2015 - 12.2018
Substitute Teacher
Madera County Office of Education
08.2013 - 06.2014
General - general high school education classes
Madera High school
General Education - communications, mathematics, English and composition, national science
San Jose City