SEARCIE CASSIDINE
Acworth,GA
Summary
/ Kennesaw, GA Established Operations leader with extensive experience moving initiatives forward and creating/improving processes using tools like lean six sigma & the PMI(PMP) methodology. A highly motivated and self-directed leader with track record in systems creation, process improvement, and developing high- performing teams while streamlining operational activities for enhanced efficiency. A dynamic communicator well versed in managing up, down, and external. Track complex business processes to ensure smooth flow of critical paths. An out of the box thinker who takes a create and collaborative approach to problem-solving. A strong aptitude for driving improvement across operations, processes, policies, which ultimately manifests as cost savings. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
Halo Privacy
01.2021 - Current
- Govern strategies for company-wide communication, documentation, and systems
- Create redundancy throughout company to improve effectiveness and cut costs
- Create engaging sales and training material
- Oversee project management on behalf of Executive Team
- Implemented CRM system and currently monitor key KPIs
- Identify areas of improvement, create, and execute improvement plan
- Partner with distant teams to ensure efficacy of processes and procedures
- Create, disseminate, and file client proposals, SOW, service agreements, and other relevant contracts
- Conduct ad-hock research analysis and reports as requested
- Assist
- Increased recruitment efforts by 27% with newly created recruitment strategy
- Create and instill best practices to add redundancy to recruiting, onboarding, and other administrative systems
- Automated sales process increasing project capacity by 32%
- Plan, create, and execute new sales strategy using new info from CRM
- Mentor, train, and monitor eight Account Managers using 80/8 rule
- Stand in for executive team when needed
- Travel as needed.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Chief of Staff
Tapestry Family Office
01.2021 - 01.2022
- Provided Executive support & advisory to Owning Member, communicated updates on activities, project timelines, and professional correspondence
- Oversaw projects on behalf of owner, leveraged expertise to make data-driven decisions for company
- Mentor and coach property staff
- Manage philanthropic activities planning and execution
- Deputize on behalf of Owner and Chief of Staff across various activities and team members, monitoring progress and providing updates to leadership
- Govern development and management of business formation information as well as private and public market portfolios
- Produce documentation used during events including political campaigns
- Contributed significantly to establishment of non-profit aiding low-income families in South Atlanta, assisting with business formation and vendor selection
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- PM on successful rehab of 218 townhomes
- Attended meetings to make informed business decisions, provide administrative support, and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Operations Coordinator
Heidelberg
01.2018 - 12.2020
- Directed departmental administration, overseeing multiple projects simultaneously and providing support to various senior leadership members
- Aided in development of processes and communicated policy changes department-wide
- Administered contracts, reviewed, and finalized subscriptions, clicks, maintenance, vendors, and training contracts
- Oversaw full order processing lifecycle, fostered strong professional relationships with vendors and maintained literature stock for US branch
- Utilized Microsoft Dynamic, and SAP to collate data and produce reports
- Managed multiple calendars, coordinating customer visits and webinars as well as national and international travel arrangements
- Led development of processes and procedures for Emergency Response Team and Wellness Team, ensuring safety of 300 employees as well as protection of filed techs during service calls while remaining under budget by 17%
- Established departmental calendaring system resulting in 31% more sales demonstrations
- Enabled 23% cost savings across food and supplies with creation of cleaning/replenishment system and negotiating discounts with vendors on large and consistent orders
- Partnered with HR on recruitment and training, overseeing nine admins and field techs as well as aiding in recruitment of four new senior filed management members.
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Evaluated upcoming program plans to forecast expected resource needs.
- Worked with vendors to make purchases and reconcile invoices.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reconciled monthly operating budgets and shared information with senior management team.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Monitored employee productivity and optimized procedures to reduce costs.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
EXECUTIVE ASSISTANT to CEO
Bailey Law
04.2015 - 01.2018
- Headed all in office activities including scheduling appointments, managing calendars, recruited & trained in office staff, executed client meetings, and created legal documents
- Championed productivity and efficiency through strategically organizing office as well as engaging with staff across all operational levels
- Liaised with medical facilities on management of medical records, updating client medical treatment, attendance, and special medical procedures
- Collated all required documentation including medical records, police reports, prior court filings, and insurance information
- Conduct research projects on legal, medical, and policy related issues for clients
- Leveraged strategic marketing initiatives to achieve 32% of revenues
- Facilitated training of all new employees, while managing payroll and inventory concurrently
- Three-time winner of new client contest.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Education
Six Sigma Green Belt -
Georgia State University
Atlanta, GA12.2022
MBA - Operations Management
Georgia State University
12.2022
Bachelor of Science - Psychology
Kennesaw State University
2020
Skills
- Inclusive Servant Leader
- Continuous Process Improvement
- Stakeholder Engagement
- Strategic Planning & Execution
- Recruitment & Development
- Project Management
- Lean Mindset
- Conflict Mediation
- Planning and Implementation
- Financial and Cash Flow Analyses
- Business Strategy Development
- Customer Relationship Management
Timeline
Operations Manager
Halo Privacy
01.2021 - Current
Chief of Staff
Tapestry Family Office
01.2021 - 01.2022
Operations Coordinator
Heidelberg
01.2018 - 12.2020
EXECUTIVE ASSISTANT to CEO
Bailey Law
04.2015 - 01.2018
Six Sigma Green Belt -
Georgia State University
MBA - Operations Management
Georgia State University
Bachelor of Science - Psychology
Kennesaw State University
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