Searra Greene
Muldrow
Summary
Customer-focused Retail Sales Associate Cashier offering background in cashier, sales and merchandising responsibilities. Responds quickly to customer requests and concerns. Creates positive, inviting environment for customers.
Overview
13
13
years of professional experience
Work History
Retail Cashier
Cherokee Nation Entertainment
Roland
11.2019 - Current
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Assisted other team members with their tasks as needed.
- Followed company safety regulations to maintain safe work environment.
- Processed cash, credit, and check payments accurately and efficiently.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean, orderly and well-stocked register area.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained a clean and orderly checkout area.
- Provided accurate change back to customers when necessary.
- Kept store presentable with regular cleaning and organization.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers in a friendly and professional manner.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing registers.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed company policies regarding payment methods, discounts, refunds.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Welcomed customers, offering assistance to help find store items.
- Delivered consistent and dedicated service through front-end customer engagement.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Resolved customer complaints in an efficient and professional manner.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Adhered to company guidelines for dealing with difficult or irate customers.
- Counted cash at end of shift and prepared bank deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Restocked shelves with merchandise as needed.
Afni
Customer Service Rep
Bowling Green
11.2017 - 09.2019
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contacted customers about potential service upgrades, new services and account changes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conducted regular follow-up calls with customers after resolving their issues.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Lead Retail Cashier
Cherokee Nation Entertainment
Roland
01.2016 - 06.2017
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Maintained a clean and orderly checkout area.
- Kept store presentable with regular cleaning and organization.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Scanned items and checked pricing on cash register for accuracy.
- Processed cash, credit, and check payments accurately and efficiently.
- Adhered to social distancing protocols and wore mask or face shield.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Counted cash at end of shift and prepared bank deposits.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Greeted customers in a friendly and professional manner.
- Restocked shelves with merchandise as needed.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Delivered consistent and dedicated service through front-end customer engagement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Followed company policies regarding payment methods, discounts, refunds.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted other team members with their tasks as needed.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Ensured that all safety protocols were followed at all times during shift.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Processed customer payments quickly and returned exact change and receipts.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Performed opening and closing duties such as counting money, balancing registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained clean, orderly and well-stocked register area.
- Adhered to company guidelines for dealing with difficult or irate customers.
- Organized the checkout area to ensure all items were stocked properly.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints in an efficient and professional manner.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Provided accurate change back to customers when necessary.
- Followed company safety regulations to maintain safe work environment.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Retail Cashier
Cherokee Nation Entertainment
Roland
01.2012 - 01.2016
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Assisted other team members with their tasks as needed.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Followed company safety regulations to maintain safe work environment.
- Processed cash, credit, and check payments accurately and efficiently.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean, orderly and well-stocked register area.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained a clean and orderly checkout area.
- Provided accurate change back to customers when necessary.
- Kept store presentable with regular cleaning and organization.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers in a friendly and professional manner.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing registers.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves when needed and kept the sales floor neat and organized.
Education
GED -
Sallisaw High School
Sallisaw, OK01-2012
Skills
- Point-of-sale operation
- Cash handling
- Customer engagement
- Inventory management
- Merchandise restocking
- Refund processing
- Sales transactions
- Team training
- Problem solving
- Effective communication
- Conflict resolution
- Safety compliance
- Store organization
- Customer service
- Customer needs assessment
- Cash control accuracy
- Maintaining store appearance
- Building customer loyalty
- Merchandise stocking
- Returns processing
- Flexible schedule
- Product recommendations
- Teamwork and collaboration
- Problem-solving
- Cash handling expertise
- ID verification
- Workplace cleanliness
- Exchanges and refunds
- POS transaction approvals
- POS systems
- Handling returns and exchanges
- Point of sale systems
- Store cleaning
- Time management
- Liquor regulations and compliance
- Team leadership
Timeline
Retail Cashier
Cherokee Nation Entertainment
11.2019 - Current
Afni
Customer Service Rep
11.2017 - 09.2019
Lead Retail Cashier
Cherokee Nation Entertainment
01.2016 - 06.2017
Retail Cashier
Cherokee Nation Entertainment
01.2012 - 01.2016
GED -
Sallisaw High School