Searra Price

• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Streamlined service coordination processes for improved team productivity and response times.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Collaborated with cross-functional teams to optimize service operations and improve client experiences.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Implemented quality control measures to ensure consistent standards across all services provided.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

• Enhanced security by monitoring and controlling access to facilities.
• Reduced unauthorized entries by implementing strict identification verification processes.
• Maintained a secure environment by conducting regular patrols of the premises.
• Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
• Managed incidents effectively by promptly responding to alarms and investigating disturbances.
• Collaborated with law enforcement agencies during investigations, promoting a safer workplace for all employees.
• Improved response time to emergencies by maintaining open communication lines with fellow officers and management.
• Decreased risk of theft or damage to property by conducting thorough screenings of visitors, packages, and vehicles entering the facility.
• Supported business operations by granting appropriate access permissions to employees and visitors, based on their roles and requirements.
• Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
• Assisted in the development of security protocols, contributing to a comprehensive approach towards asset protection.
• Conducted surveillance operations using CCTV systems, ensuring real-time monitoring for potential threats or breaches in security protocol.
• Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
• Kept abreast of industry trends and developments in access control technology through ongoing training opportunities and professional development initiatives.
• Assisted in emergency situations calmly and efficiently according to established protocols, prioritizing safety above all else.
• Contributed to overall facility safety by identifying potential hazards during routine patrols and reporting them accordingly.
• Mentored new Access Control Officers on best practices within the field, fostering a culture of continuous improvement.
• Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Supported event security efforts by coordinating access control measures, ensuring a safe and enjoyable experience for all attendees.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Completed hourly patrols of facility, grounds and perimeter.
• Screened bags with physical inspections, wands and x-ray technology.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Monitored CCTV cameras and alarm systems for security breaches.
• Issued access cards to authorized personnel to monitor access points.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Responded quickly to emergency situations to assess and deflect issues.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Wrote detailed reports of all security breaches and investigations.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Examined doors, windows and gates to verify security.
• Investigated suspicious activities and persons to maintain security of premises.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Boosted customer retention by promptly handling complaints and providing appropriate solutions.
• Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

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• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.