Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ny'Ashia Rouson

Elizabeth City,NC

Summary

Highly dependable and dedicated worker consistently delivering exceptional service to a diverse range of customers. Extensive certifications in various job roles have equipped with a wide array of skills. Successfully implemented numerous customer service techniques as a store manager, leading the store to be the top-performing location for several consecutive years. Focused on achieving targets and deadlines, fostered a friendly atmosphere while ensuring efficient engagement with customers and collaborating effectively with other retail companies.

Overview

9
9
years of professional experience

Work History

Store Manager

Ulta
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Medicaid Eligibility Specialist

Department of Social Services
02.2024 - 10.2024
  • Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
  • Addressed applicant concerns promptly, improving overall customer satisfaction.
  • Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
  • Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.

Sales Manager

Hibbetts Sports
03.2019 - 03.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through
  • excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sale Associate

Belk
03.2018 - 04.2019
  • Utilized company tools to oversee stock quantities.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained and developed in company processes, product knowledge, customer service and selling techniques.
  • Educated associates on market trends and stayed up-to-date on forecasts and [Industry] news.
  • Processed product returns and assisted customers with other selections.
  • Increased sales in my department
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

walmart

larry lister
06.2018 - 08.2018
  • Ran cash register at establishment.
  • Maintained a neat, orderly and safe work space.
  • Kept work areas clean, neat and organized for maximum productivity.
  • Greeted customers and showed them where to find requested products.
  • Notified management of security, vandalism and theft concerns.
  • Ensured that shelves were fully stocked at all times.
  • Removed all debris and packaging from boxes and disposed of them properly.
  • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
  • Responded to customer requests and directed to merchandise.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Supervised and directed all merchandise and shipment processing.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Operated a cash register for cash, check and credit card transactions
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Engaged with customers in a sincere and friendly manner.
  • Trained more than 5
  • new sales associates each quarter.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Monitored security and handled incidents in a calm and professional manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Built relationships with customers to increase likelihood of repeat business.

hardees

valerie
05.2018 - 06.2018
  • Processed credit cards, checks, gift cards and coupons.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Served beverages, breads and butter and replenished items as necessary.
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Established and maintained a positive work environment.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Received frequent customer compliments for going above and beyond normal duties.

burger king

reese smith
11.2017 - 03.2018
  • Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized.
  • Adhered to company safety standards, including food quality and sanitation procedures.
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
  • Verified cash drawer against the day’s receipts.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Operated all kitchen equipment adeptly.
  • Served beverages, breads and butter and replenished items as necessary.

Crew Member

ed dunlow
09.2016 - 10.2017
  • Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized.
  • Served beverages, breads and butter and replenished items as necessary.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Prepared and maintained inventory records.
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
  • Maintain proper temperature and humidity levels for meat products.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Explained menu options in detail so that customers could make educated decisions on food items.

Education

High School Diploma -

Pasquotank County High School
Elizabeth City, NC
2016

Skills

  • Product promotion
  • Verbal and written communication
  • Point-of-sale transactions
  • Customer engagement
  • Decision-making
  • Shipping and receiving background
  • Employee training
  • Quick learner
  • Hand-eye coordination
  • Multitasking
  • Merchandising and displays
  • Customer service
  • Sales expertise
  • Accurate money handling
  • Money handling
  • Inventory management

Timeline

Store Manager

Ulta
10.2024 - Current

Medicaid Eligibility Specialist

Department of Social Services
02.2024 - 10.2024

Sales Manager

Hibbetts Sports
03.2019 - 03.2023

walmart

larry lister
06.2018 - 08.2018

hardees

valerie
05.2018 - 06.2018

Sale Associate

Belk
03.2018 - 04.2019

burger king

reese smith
11.2017 - 03.2018

Crew Member

ed dunlow
09.2016 - 10.2017

High School Diploma -

Pasquotank County High School

Similar Profiles

CREATE PROFILE
Ny'Ashia Rouson