Season Dyess
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Business Owner/Operator
All Seasons Business & Residential Cleaning
03.2015 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
Office Manager/Assistant Photographer
Jaci Iles Photography
12.2012 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed strong relationships with clients through active listening and empathetic understanding of their vision for their special day.
- Increased customer referrals through clear communication and collaboration with clients.
- Provided unparalleled support during post-production processes, assisting in photo selection and editing tasks.
- Served as a reliable backup photographer when needed, ensuring all aspects of the event were properly documented.
- Planned and prepared for on-location and studio shoots.
- Managed clerical duties such as answering phones, setting up appointments and filing invoices and licenses.
Personal Vacation Planner
Carnival Cruise Lines
05.2022 - 01.2024
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- .Attended industry trade shows, seminars and conferences to stay informed on new developments within the travel sector.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
- Developed comprehensive knowledge of various destinations, allowing for expert guidance in selecting appropriate options for clients'' needs.
- Managed multiple projects simultaneously, ensuring timely delivery of all vacation components without compromising quality or exceeding budget constraints.
Education
Bachelor of Science - Business Administration And Marketing
Western Governors University
Salt Lake City, UT05-2025
Skills
- Critical Thinking
- Call Center Operations
- Microsoft Office Suite
- Appointment Scheduling
- Attention to Detail
- Social Media Marketing
- Data Entry
- Strong Computer Knowledge
Timeline
Personal Vacation Planner
Carnival Cruise Lines
05.2022 - 01.2024
Business Owner/Operator
All Seasons Business & Residential Cleaning
03.2015 - Current
Office Manager/Assistant Photographer
Jaci Iles Photography
12.2012 - Current
Bachelor of Science - Business Administration And Marketing
Western Governors University
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