Season Poe
Round Rock,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level and management levels customer service support position. Ready to help team achieve company goals.
Focused on giving communities peace of mind with well-planned emergency and crisis response systems to meet all needs. Effective at facilitating communication and personnel management requirements. Expert in Software and Software.
Exacting Job Title with Number years of experience. Facilitates strategic data collection and analysis to inform successful approaches towards use of company resources. Keen, concise individual focused on optimizing company operations.
Astute Resource Management Analyst with Number years of experience coordinating budget and resources to achieve operational excellence. Takes ownership of definition and implementation of sound operating budgets, identifying financial parameters signifying project success. Diligent professional driving insight in application of resources.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Driftwood Recovery Center
Driftwood Healthcare And Rehabilitation Center
09.2015 - 04.2018
- Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services.
- Conducted project validation reviews and addressed inconsistencies, special considerations and compliance issues with management.
- Identified potential impacts and implications of policy changes to federal, state and local programs.
- Offered technical guidance and recommendations to management.
- Guided, oversaw and offered programmatic assistance to staff and maintained currency and compliance with applicable regulations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
- Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Hospice Case Manager
Hospice Of Southeastern Arkansas
05.2001 - 08.2012
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided ongoing counseling to help patients deal with conditions and processes
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Preserved and prepared reports and treatment records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Office Administrator
United Healthcare
02.2005 - 12.2011
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Supported Job titles with proactive correspondence management, document coordination and customer relations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reconciled account files and produced monthly reports to keep Job title informed about office operations.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Assisted with coordination and hosting of company events.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Booked flights, car rentals and hotel accommodations for business travel for Job Titles.
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Assisted in training temporary employees for special projects.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
- Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Researched accounts and contracts in support of Job Titles and emailed compiled information upon completion.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Education
International Peer Recovery Specialist - Peer Based Recovery Network Couching
Peer To Peer International Studies
Austin, TX08.2015
SeaArk
Pine Bluff, AR02.2002
HSD - Financial Services Marketing Operations
Anderson High School
Austin, TX05.1999
Skills
- Business Continuity Planning
- Technical Direction
- Overseeing Designs
- Disaster Recovery Planning
- Emergency Services
- Coordinating Recoveries
- Compliance Evaluations
- Business Process
- System Maintenance
- Financial Profiling
- Change Control Processes
- Program Operations
- Project Requirements
- Administrative Support
- Standard Operating Procedure
- Environmental Conditions
- Company Safety Standards
- Staff Training
- Business Development
- Comprehensive Care Plans
- Clear Verbal Communication Skills
- Team Meeting Participation
- Excellent Customer Service
- Quality Checks
- Performance Improvement
- Business Documentation
- Advertising Understanding
- Patient Chart Reviewing
- Emergency Response Plans
Affiliations
- American Marketing Association
- American Society of Safety Professionals
- Project Management Institute
- International Association of Administrative Professionals
Certification
- Licensedpeer recovery coach -7 years
- Area of expertise healthcare services -15 years
- Certified211 operations specialist ,united way health services -2 years
- Area of certification,Driftwood Recovery Alumni and event coordinator -3 years
- Area of certification certified nursing assistant 2000/2010
Timeline
Driftwood Recovery Center
Driftwood Healthcare And Rehabilitation Center
09.2015 - 04.2018
Office Administrator
United Healthcare
02.2005 - 12.2011
Hospice Case Manager
Hospice Of Southeastern Arkansas
05.2001 - 08.2012
International Peer Recovery Specialist - Peer Based Recovery Network Couching
Peer To Peer International Studies
SeaArk
HSD - Financial Services Marketing Operations
Anderson High School
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