Seattle Graice
Indianapolis,IN
Summary
Adept at compassionate caregiving and efficient in housekeeping tasks, I enhanced patient satisfaction at the State of Indiana Department of Child Services by tailoring care to individual needs. My background in customer service and team management, including at Copco Shell, underscores my ability to foster trust and improve service delivery, showcasing my dedication to excellence and empathetic support.
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Home Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare, and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HHA
State of Indiana Department of Child Services
06.2022 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
Customer Service Associate
Beltone Hearing Care Center
01.2021 - 07.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Advocate
Community Hearing Health
01.2015 - 02.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
ETD Manager
Copco Shell
06.2013 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Loss Prevention
Cambridge Tech
Cincinnati04-1991
Skills
- Laundry services
- Bathing assistance
- Meal preparation
- Errands running
- Housekeeping tasks
- Personal hygiene assistance
- Compassionate caregiving
- Toileting support
- Transfer techniques
- Dressing and grooming
- Emotional support
- Transportation provision
- Cognitive stimulation
- Compassionate care
Certification
- First Aid Certification - American Red Cross.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Notary Public
Certified & Bonded Notary Public for the state of Indiana until 2030
Timeline
HHA
State of Indiana Department of Child Services
06.2022 - Current
Customer Service Associate
Beltone Hearing Care Center
01.2021 - 07.2023
Customer Service Advocate
Community Hearing Health
01.2015 - 02.2021
ETD Manager
Copco Shell
06.2013 - 02.2016
- First Aid Certification - American Red Cross.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Associate of Science - Loss Prevention
Cambridge Tech
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