SEBASTAIN RICHARDS
Junction City,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Specialist•Lead
Us Army
Fort Riley, Kansas
07.2021 - 05.2023
- Lead team of 4 to complete daily duties
- Complete maintenance checks and services on all military equipment
- Complete, print and provide work orders to platoon leaders for documentation
- Dispatch Vehicles for road test, close out work orders through G army systems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Staffing Consultant
AppleOne Employment Services
Edison, NJ
10.2019 - 02.2020
- Continuously develop applicant base through recruiting, reactivating, reassigning, and referrals
- Interview, evaluate and reference all candidates to determine their skill
- Match and supervise qualified candidates for clients’ specific job order requirements to ensure client retention and company improvement
- Develop, coach, counsel and recommend applicants as required.
- Wrote customized job postings based on company requirements and target candidate demographics.
- Used recruiting platforms such as Indeed, LinkedIn and Job Boards to fill vacancies
- Schedule and conducted as many as 50 interviews each week
Forklift Driver/Cherry Picker
Modway Furniture
East Windsor, NJ
08.2018 - 07.2019
- Loaded and unload as many as 3 delivery trucks daily
- Selected, packed and shipped furniture
- Ensured that product was moved in safe and efficient manner
- Ensured safe and efficient operation of forklift.
- Positioned boom truck and operated lift on uneven and all-terrain conditions.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
Workforce Traffic Coordinator
Advanced Call Center Technologies, ACT
, Jamaica W.I.
07.2017 - 01.2018
- Created work schedules and project management plans organization-wide to maintain efficiency and timeliness daily which saved thousands of dollars.
- Coordinated broad-scale revisions to deficiencies in team productivity.
- Disseminated information about system-wide changes eloquently and concisely.
- Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
- Drove operational improvements which resulted in savings and improved profit margins
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Direct TV Specialist
Advanced Call Center Technologies, ACT
08.2016 - 12.2017
- Promoted and supported adoption and application of CRM system.
- Identified methods to drive customer database optimization and improve data quality, accuracy and volume.
- Gathered insights from internal data and observed industry best practices to drive customer experience and campaign improvements.
- Collaborated with internal stakeholders and partners to develop continuous strategy for end-user engagement and targeted marketing efforts.
- Recruit and coach employees to meet sales requirements
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked flexible hours across night, weekend and holiday shifts
Customer Service Representative
09.2015 - 11.2016
- Sold TV, Phone and Internet Services, exceeding company quote which increases site revenue
- Supervised and coached agents in order to achieve daily, weekly and monthly performance goals
- Answered customer questions regarding problems with their accounts
- Maintain computerized logs and tracking systems
- Arranged payment plans including monthly installment plans
- Schedule agents shift, lunch and break
- Send hourly and daily report to clients about site performance
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Bellman
Iberostar Resort and Spa Jamaica
01.2015 - 08.2015
- Transported and stored guest luggage
- Ensured delivery of parcels, mail, and special deliveries to guest rooms
- Followed-up with guest complaints to ensure that any problems were resolved
- Called taxi and/or shuttle for guests as needed.
- Explained important features of guest rooms to travelers
- Greeted arriving guests and assisted with luggage, sports equipment and pets
- Escorted guests to and from rooms and assisted with baggage
Customer Service and Support
Xerox
Jamaica, WI
01.2014 - 11.2014
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Resolved problems, improved operations and provided exceptional service
Physical Education Teacher
Bridgeport High School
Jamaica, WI
01.2013 - 09.2013
- Taught physical education classes covering exercise strategies, sports and safety.
- Assessed student physical fitness levels and adjusted objectives according to successes.
- Utilized knowledge of biology, anatomy and kinesiology to design safe and effective exercises.
- Conveyed health and well-being concepts beyond physical fitness.
- Planned and executed special Sporting programs and events
- Assessed student comprehension through regular quizzes, tests and assignments
Asst. Coach
Dacosta Cup Football, Brown Town High School
Jamaica, WI
05.2012 - 01.2013
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques
Education
B.S - Business Administration, Sports Management
Southern New Hampshire University
08.2023
Diploma - Mechanical Engineering
US Army Ordinance School
Virginia Va03.2021
Bachelor of Arts -
GC Foster College of Physical Education And Sport
Jamaica W.I.07.2017
Skills
- Exceptional organizational skills
- Excellent communication and customer service skills
- Computer Skills (MS Word, Excel, Publisher)
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Conflict resolution
- Team building
- Leadership
Timeline
Specialist•Lead
Us Army
07.2021 - 05.2023
Staffing Consultant
AppleOne Employment Services
10.2019 - 02.2020
Forklift Driver/Cherry Picker
Modway Furniture
08.2018 - 07.2019
Workforce Traffic Coordinator
Advanced Call Center Technologies, ACT
07.2017 - 01.2018
Direct TV Specialist
Advanced Call Center Technologies, ACT
08.2016 - 12.2017
Customer Service Representative
09.2015 - 11.2016
Bellman
Iberostar Resort and Spa Jamaica
01.2015 - 08.2015
Customer Service and Support
Xerox
01.2014 - 11.2014
Physical Education Teacher
Bridgeport High School
01.2013 - 09.2013
Asst. Coach
Dacosta Cup Football, Brown Town High School
05.2012 - 01.2013
B.S - Business Administration, Sports Management
Southern New Hampshire University
Diploma - Mechanical Engineering
US Army Ordinance School
Bachelor of Arts -
GC Foster College of Physical Education And Sport
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