Sebastian Andres Vidaurre
Springfield,VA
Summary
Front Service Advisor coordinating customer intake, repair estimates, service updates, payment processing, and phone and email correspondence in a high-volume automotive setting. Balances bilingual English-Spanish communication with technician and management coordination to keep workflows moving and customers informed. Resolves service concerns with accuracy and professionalism to support retention and satisfaction.
Overview
1
1
Language
6
6
years of professional experience
Work History
Front Service Advisor
German Auto Specialist
03.2025 - Current
- Manage 5-10 service tickets per day while keeping intake details, customer requests, and follow-up notes organized.
- Serve as the primary customer contact, clarifying repair needs, service timelines, and vehicle status updates in a professional manner.
- Coordinate daily with technicians and management to keep workflow moving and align repair priorities across the shop.
- Process payments and deposits accurately while maintaining organized records for customer transactions and office operations.
- Manage high-volume phone and email correspondence, answering questions, relaying updates, and routing requests efficiently.
- Resolve customer concerns calmly to support retention, strengthen satisfaction, and maintain a professional front-desk experience.
Administrative Assistant
Titan Title LLC
07.2023 - 02.2025
- Processed 2-5 client appointments weekly while coordinating closings and agent communications.
- Coordinated client onboarding and scheduling logistics to keep new engagements moving smoothly.
- Maintained detailed calendars for real estate professionals, balancing appointments and closing deadlines.
- Handled phone and email correspondence with clients and agents to support timely communication.
- Organized scanning and file organization tasks to keep administrative records accessible and current.
- Supported administrative coordination across appointments, closings, and agent updates in a fast-paced office.
Head Server
Mike's American Grill
01.2021 - 06.2023
- Trained and mentored new hires on service standards, upselling techniques, and floor readiness.
- Supervised closing procedures and prepared the dining area for the next shift's operational needs.
- Maintained strict compliance with safety and sanitation standards across daily service operations.
- Delivered attentive guest service in a fast-paced setting while resolving issues promptly and professionally.
- Coordinated service flow and team communication to keep tables moving efficiently during busy periods.
Education
High School Diploma - undefined
South County High School
Lorton, VA06-2019
Skills
- Client & customer relations
- Service intake coordination
- Repair estimate communication
- Customer issue resolution
- Revenue generation & upselling
- Administrative coordination
- Microsoft Office (Excel, Outlook, Word, Teams, 365)
- Calendar management
- Document processing
- Phone and email correspondence
- Parts ordering
- Service ticket management
- Office operations management
- Automotive service writing
- Estimate approval follow-up
- Customer de-escalation
- Vehicle status updates
Timeline
Front Service Advisor
German Auto Specialist
03.2025 - Current
Administrative Assistant
Titan Title LLC
07.2023 - 02.2025
Head Server
Mike's American Grill
01.2021 - 06.2023
High School Diploma - undefined
South County High School