Sebastian BAEZA

Oreilly's Auto Parts

05.2023 - 09.2024

Enhanced store sales performance with effective upselling techniques and personalized product recommendations.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Organized parts storage and stocked inventory according to established guidelines.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Conducted cash handling, credit card transactions, and register closeout at end of business day.
Performed cash, card, and check transactions to complete customer purchases.
Maintained clean and neat parts counter and sales floor.
Inspected parts for defects, removing damaged parts, and replacing with new ones.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
Prioritized helping customers over completing other routine tasks in store.
Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.