Sebastian Barrett
Omaha,NE
Summary
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Hilton
07.2025 - Current
- Supervised front office operations, ensuring exceptional guest service and satisfaction.
- Implemented efficient check-in and check-out procedures, enhancing workflow and reducing wait times.
- Trained and mentored front desk staff, promoting a collaborative team environment and improving performance.
- Collaborated with other departments to ensure seamless communication and enhance overall guest experience.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created, prepared, and delivered reports to various departments.
Assistant General Manager
Kinseth Hospitality Companies
07.2023 - 07.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Guest Service Manager
Hulsing Hotels
07.2022 - 04.2023
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
Education
High School Diploma -
Rock Creek Jr./sr. High School
Saint George, KS05.2015
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Customer service
- Teamwork and collaboration
- Effective leader
Timeline
Front Office Manager
Hilton
07.2025 - Current
Assistant General Manager
Kinseth Hospitality Companies
07.2023 - 07.2025
Guest Service Manager
Hulsing Hotels
07.2022 - 04.2023
High School Diploma -
Rock Creek Jr./sr. High School