Sebastian Camacho

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Chopped vegetables, butchered meats and whisked sauces to prep food for service.
• Performed various sanitation methods to maintain safe, secure and clean kitchen.
• Followed standardized recipes to prepare appetizing and timely for dinner items.
• Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
• Coordinated with head cook to create meal plans, schedules and other kitchen and food preparation-related items.

• Perform maintenance functions for Hyatt International's Envision sales system
• Updating and auditing event and group contracts by ensuring compliance with Booking Guide Line (Good Internal Sales practices) which are establish with hotel management and sales management
• Maintain Envision Manager and PRIO system
• File contracts maintaining international audit standards by the brand
• Attention to detail of event requests by external clients and subsequent assembly in the system
• Organization of internal events of the different departments
• Support to Event Sales Manager and Events Coordinators
• Microsoft Office Management
• Collaborated with marketing department personnel to optimize strategic initiatives.
• Discussed sales strategies and promotional plans with VP of Sales on regular basis.
• Attended sales training camp and brought best practices leadership back to company.

Plan, verify and act for the company's institutional objectives applied to the hotel reception area. Payroll management, handling of different areas such as transport, gym and customer service, folio billing. Management of staff and respective organization of special groups for accommodation in the hotel. Management of social networks such as TripAdvisor and Myhotels.

• Sell vacation plans, tours and/or cruises for Falabella customers with an emphasis on service, human quality and meeting their expectations
• Give benefit to wholesale Falabella travel products creating professional links with customers to be aware of any requirements before, during and after the service provided.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Arranged for transportation to and from airport, train station and events for visitors.
• Direct treatment regarding guest complaints and making re-respects. Part of the Brand Change Team, Re- Opening.

• Perform different CHECK IN – CHECK OUT processes, make room assignments and coordinate transportation for guests
• Be aware of the circular routes that were send by companies in the sector
• Check the sales of the different display cases that you have in the hotel
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.