Summary
Overview
Work History
Education
Skills
Soccer
Languages
Interests
Timeline
Generic

Sebastian Carbonara

Katy

Summary

Dynamic and results-driven professional with extensive experience at Whataburger Restaurants, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and multitasking, consistently achieving performance goals while maintaining a clean and organized environment. Bilingual in English and Spanish, fostering inclusive interactions.

Overview

1
1
year of professional experience

Work History

Crew Member

Whataburger Restaurants L&c
11.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Cashier

Wingstop
06.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Education

GED - Science

Katy High School
Katy

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Initiative and Self-motivation
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Learning agility
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Complex Problem-solving
  • Creativity and innovation
  • Inventory restocking
  • Order management

Soccer

Soccer player / self learning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working

Interests

Soccer, drawing, photography

Timeline

Crew Member

Whataburger Restaurants L&c
11.2024 - Current

Cashier

Wingstop
06.2024 - 09.2024

GED - Science

Katy High School

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Sebastian Carbonara