Sebastian Charles
Austin,Tx
Summary
Dynamic customer service professional with a proven track record at TopGolf, excelling in client interaction and team leadership. Skilled in delivering innovative solutions and maintaining high service standards, I foster strong relationships and enhance customer satisfaction. Adept at training staff and optimizing performance, I ensure seamless operations and effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer service and support
TopGolf
Austin
06.2025 - 11.2025
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Maintained up-to-date knowledge of promotions and events to deliver accurate information.
- Trained new staff on customer service protocols and best practices.
- Developed strong customer relationships to foster loyalty and encourage repeat business.
- Assisted customers with inquiries regarding services and products to enhance experiences.
- Facilitated cross-department collaboration to address complex customer needs.
- Guided and supported customer service staff to optimize team performance.
- Delivered timely support and guidance to customers, ensuring high-quality service.
Swim Instructor
Waterloo Swim School
Austin
11.2023 - 02.2025
- Conducted skill assessments to customize swimming lessons for each swimmer's abilities.
- Implemented lesson plans emphasizing water safety and swimming techniques for all age groups.
- Monitored progress and provided constructive feedback to enhance swimmer improvement and confidence.
- Communicated with parents to discuss children's progress and address concerns effectively.
- Developed engaging activities to boost enjoyment and motivation during lessons.
- Facilitated group activities to foster teamwork and social interaction among swimmers.
- Adjusted teaching methods based on varied learning styles and student abilities.
- Recommended classes aligned with swimmers' needs and preferences.
General Maintenance and Pool Maintenance
Waterloo Swim School
Austin
06.2023 - 07.2023
- Conducted regular inspections of pool equipment to ensure optimal functionality.
- Monitored and adjusted pool chemical levels for safety and regulatory compliance.
- Coordinated facility repairs, achieving timely completion with minimal disruption.
- Performed thorough cleaning and upkeep of pool areas to maintain a safe environment.
- Engaged customers to address concerns and provide information on facility services.
- Managed maintenance supplies inventory, ensuring availability and proper storage.
- Responded promptly to maintenance requests, demonstrating problem-solving abilities.
- Maintained clear communication with management regarding facility conditions.
Education
High School Diploma -
Vandergrift High School
Austin, TX05.2025
Skills
- Flexibility
- Client interaction
- Communication effectiveness
- Organizational skills for equipment
- Innovative solutions
- Team leadership
Languages
Spanish, Proficient
Certification
CPR LEVEL C, TABC, FOOD HANDLER
Timeline
Customer service and support
TopGolf
06.2025 - 11.2025
Swim Instructor
Waterloo Swim School
11.2023 - 02.2025
General Maintenance and Pool Maintenance
Waterloo Swim School
06.2023 - 07.2023
High School Diploma -
Vandergrift High School