Summary
Overview
Work History
Education
Skills
Timeline
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Sebastian Cisneros

San Bernardino,CA

Summary

Professional representative with strong background in public relations and diplomacy. Adept at building and nurturing strategic partnerships to promote organizational initiatives. Known for collaborative teamwork and delivering consistent results, showcasing excellent interpersonal and negotiation skills.

Overview

9
9
years of professional experience

Work History

Area Manager Manual Palletize / Robotics / Fluid Load SBD1

Amazon SBD1
11.2023 - 04.2025
  • Led and supervised up to 80+ Associates daily, ensuring efficient manual palletizing and robotics operations, surpassing daily performance targets.
  • Delivered exceptional productivity enhancements, driving rate percentages from 66.82% in November to 104.25% in January for Manual Palletized operations, and a notable 66.83% increase (total rate 349.66%) for Robotics.
  • Ranked number 1 in both Manual Palletize and Robotics recirculation percentage across the department.
  • Utilized strong rapport with peers and Associate Area Managers (AAs) within the department, fostering a positive work environment and leveraging this rapport to not only enhance performance but also promote professional development within the team.
  • Implemented and enforced safety procedures and Amazon standards to guarantee a safe working environment (scanning cases to correct destinations, palletizing, opening/closing pallets, exceeding the standard rate, proper PPE, ECT.)
  • During my tenure, successfully reduced shipped failed moves from 130,000 to 90,000, demonstrating adept problem-solving and efficiency improvement skills.
  • Excelled in performance monitoring and offered valuable insights for corrective actions. Spearheaded the development of rotation schedules to optimize staffing levels.
  • Actively tracked CPLH (Cost Per Labor Hour), making data-driven decisions to improve cost-efficiency and production performance.
  • Proactively monitored performance trackers and addressed any deviations from the plan. Contributed to achieving record OB divert numbers (101,092 on 11/5/2024). Successfully led projects such as the July recirc in FL (33.91, 3rd place) and achieved impressive performance metrics in September (535.07 hours, 84.34 rate) and October (13,990.31).
  • Demonstrated exceptional ability to lead teams and ensure clear communication. Played a key role in enhancing team cohesion and improving engagement, resulting in favorable LBI score of 81%.
  • Effectively managed job stress levels, achieving a reduction of 30%. Assisted five Tier 1 employees in advancing to Tier 3 positions and supported the promotion of a Tier 3 associate to L4.
  • Managed daily shipping operations, consistently driving for less than 2,250 shipped failed moves utilizing Direct Palletized Scanners, showcasing strong operational management and technology proficiency.
  • Improved cost performance, with the team achieving 2nd place out of 4 in August, and significantly reducing rates from 91.85 in July to 88.65 in August.
  • Proactively monitored performance trackers and addressed any deviations from the plan. Contributed to achieving record OB divert numbers (101,092 on 11/5/2024). Successfully led projects such as the July recirc in FL (33.91, 3rd place) and achieved impressive performance metrics in September (535.07 hours, 84.34 rate) and October (13,990.31 FL totes).
  • Provide training, mentoring, and coaching as needed to team members
    • Interview, hire, develop, correct, discipline, and possibly terminate employees to build the best team possible.
    • Planning and scheduling workdays, hours, and departments to achieve optimal production flow and customer satisfaction.
    • Participate in team lead meetings to include planning, safety, quality, and education/enrichment focuses
    • Responsible for team production quality through process adherence and identifying improvement opportunities
    • Review, understand and enforce documented manufacturing standard work and standard operating procedures, submitting known or discovered issues whenever necessary.
    • Utilize root cause problem solving techniques (5 whys, etc.) for defect analysis and resolution.
    • Ensure completions of operator PM on equipment to meet yield, uptime and throughput requirements.
    • Utilize kaizen activities to generate continuous improvements in safety, quality, schedule and process.
    • Ensure a safe, clean, orderly work environment through 5S.
    • Performs other incidental and related duties as required and assigned

Inbound Dock (Process Assistant) SBD1

Amazon SBD1
05.2023 - 07.2024
  • Staffed and lead up to 100+ AAs daily through the inbound dock process including line loading, PID truck unload, TDR, water spiders, ship clerks, etc. to efficiently and effectively hit our daily goals.
  • Communicate and monitor FPP (flow path percentage) with the rest of the building to allocate for seamless operations.
  • Increased PID carton % to plan to push toward guide plan of 70,000 PID cartons daily.
  • BHD shift beat CPLH throughout the 2023 year.
  • Improved starvation rate of the PIDs by implementing and executing improvements with gapper pallets and staffing.
  • Lead team with trailer unloads and work with TOM/ROC teams to create best experience for 3P drivers coming to the site.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Away Team Inbound Dock Clerk (Process Assistant) KRB9

Amazon KRB9
04.2022 - 05.2022
  • Selected as a top-tier leader to support the launch of a new Amazon facility, demonstrating expertise in operations and safety.
  • Contributed to the implementation of safety improvements and shared knowledge to support the growth of other team members.
  • Conducted regular equipment inspections to prevent operational issues or potential hazards within the workspace.
  • Obtained driver signatures on shipping paperwork and sealed trailers.
  • Reduced shipping errors with thorough documentation and verification of incoming and outgoing shipments.
  • Updated daily customer shipping reports.
  • Managed communication between drivers and warehouse personnel for seamless coordination of daily activities.
  • Identified areas for improvement in dock processes, resulting in increased productivity levels.

Inbound Dock Clerk (Process Assistant) SBD1

Amazon SBD1
10.2020 - 10.2021
  • Consecutive week where we ran shift Sunday-Thursday and overshot goal at a minimum of 100k while also hitting goal on cartons.
  • Broke night's shift record in cartons, twice in one week. 80,151 cartons being the highest record in the building previously for nights.
  • Great standing with TOM team as far as consistent communication and aiding them when needed.
  • Aid multiple departments such as Predator, Pallet Receive, Inbound Dock, Prep, Universal Receive and Outbound to run smoothly throughout the shift.
  • In charge of handling cases regarding, Lives, Past Dues, rejected trailers, refusals, and any other cases that AM's or OPs need.

Asset Cage POC SBD1

Amazon SBD1
03.2023 - Current
  • Spearheaded the launch of a new asset tracking process, improving efficiency and accountability.
  • Managed asset inventory to prevent losses and enhance tracking accuracy.

Yard Specialist (TOM Team) LG8B

Amazon LG8B
11.2019 - 02.2020
  • Maintaining accurate attention to detail and daily yard audits throughout the trailer yard.
  • Conducting daily coordination with operations and carriers to ensure all trailers arrive and depart on time with zero defects.
  • Creating/updating any cases involving empty pick up, damaged trailers or carriers picking up their miss ships to prevent any dwelling freight in the yard.
  • Stand-in lead when operations is not present. Knowledge in working with LG8B's transportation team during peak.

Inbound Dock - POC (Standing Lead)

Amazon
09.2018 - 11.2019
  • Lead and aid associates on various processes:
  • Inbound Dock PIDS (Parcel Identification Systems)
  • PIT Driving
  • TDR (Trailer Dock and Release)

Inbound Dock Ambassador

Amazon LG8B
  • Provided new hires with a positive onboarding experience, delivering departmental orientation and safety training.
  • Conducted audits and training sessions to ensure adherence to standard procedures.

LG8B PIT Driver

Amazon LG8B
  • Center Rider, RC Forklift Certified.
  • Offload trailers and transport work to designated areas.

Problem Solver

Amazon
  • Provided shipment labels (FRX) to incoming pallets so they may be received correctly under the proper purchase order
  • Certified cases were correctly received by the Parcel Identification (PiD) lanes and reduced the amount of potential problem-solve in Universal Receive

Amazon ONT8
02.2016 - 09.2018

Education

High School Diploma -

John W. North High School
Riverside
06-2012

Skills

  • Excellent communication and interpersonal skills
  • Detail-oriented with a commitment to continuous improvement
  • Proficient in Microsoft Office Suite
  • Knowledgeable in Microsoft Office (Word, Excel, PowerPoint)
  • Customer engagement
  • Team management
  • Product knowledge
  • Brand awareness
  • Problem-solving
  • Customer service
  • Multitasking
  • Excellent communication

Timeline

Area Manager Manual Palletize / Robotics / Fluid Load SBD1

Amazon SBD1
11.2023 - 04.2025

Inbound Dock (Process Assistant) SBD1

Amazon SBD1
05.2023 - 07.2024

Asset Cage POC SBD1

Amazon SBD1
03.2023 - Current

Away Team Inbound Dock Clerk (Process Assistant) KRB9

Amazon KRB9
04.2022 - 05.2022

Inbound Dock Clerk (Process Assistant) SBD1

Amazon SBD1
10.2020 - 10.2021

Yard Specialist (TOM Team) LG8B

Amazon LG8B
11.2019 - 02.2020

Inbound Dock - POC (Standing Lead)

Amazon
09.2018 - 11.2019

Amazon ONT8
02.2016 - 09.2018

Inbound Dock Ambassador

Amazon LG8B

LG8B PIT Driver

Amazon LG8B

Problem Solver

Amazon

High School Diploma -

John W. North High School

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Sebastian Cisneros