Sebastian Covani
Geneva,FL
Summary
- Provides work and operating directions on the proper usage of equipment, chemicals and supplies within the work disciplines of shops, floor care, utility and warehousing duties to Team Members. Ensures departmental safety standards are met along with efficient completion of department tasks by providing feedback and leading Team Members.
- Performs all operational duties related to the daily opening and closing of assigned area. Inspects the work environment to ensure that each location is cleaned and organized at all times. Responsible for maintaining and inspecting show quality standards as set by the department. Ensures that defective equipment related issues are reported in a timely manner to the supervisor on duty and equipment technicians. Assists with equipment and product set up and delivers equipment to the job site.
- Communicates performance, behavior standards, and expectations. Monitors performance of team members to ensure policies and procedures of the department are followed. Ensures that team members are wardrobe compliant and that established service, safety and show quality standards set by the department are maintained. Provides feedback for recognition and performance improvement utilizing the Performance Observation Report and verbal communication. Reports behavior requiring discipline and further documentation to the management team.
- Provides work direction to team members including but not limited to providing work instruction on proper equipment usage and ensuring that all equipment is operated within the established safety guidelines by team members. Provides injury prevention training to all team members. Conducts daily shift meetings and safety spot talks. Aids in the dissemination of general company and area specific forms of communication to include current and new company policies and procedure.
- Oversees the operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of the Supervisor. Gives careful consideration to the impact of decisions and makes timely decisions to solve problems with a sense of urgency.
- Performs job duties of Night Park Attendant. Maintains park quality standards by thoroughly performing all cleaning duties.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
- Training of newly hired Team Members.
- Cleaning / detailing of retail shops, planning / completion of floor care projects for all venues, and concrete & street cleaning.
- Ensure the proper usage of equipment by all Team Members; oversee the placement of Team Members and warehousing duties such as delivery of chemicals and supplies and laundry duties.
Overview
4
4
years of professional experience
Work History
Team Lead Night Custodial Attendant
Universal Orlando
10.2019 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Greeted customers and offered them assistance.
Education
High School Diploma -
Normal N1
Rosario, ArgentinaSkills
- Performance Monitoring
- Operations Management
- Diversity and Inclusion
- Quality Control
- Workplace Safety
- Coaching and Mentoring
- Complaint Resolution
- Critical thinking
- Time management
- Training and development
- Overseeing Daily Activities
- Safety Processes and Procedures
- Problem-Solving
- Leading Team Meetings
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead Night Custodial Attendant
Universal Orlando
10.2019 - Current
High School Diploma -
Normal N1
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