Sebastian Diaz

Responsible for handling and accommodating guests with issues revolving their tickets, as well as any other inconveniences inside the park. Handling the passes for disabilities and handling programs like SalesForce was expected.

• Anticipated and attentively handled guest needs or concerns.
• Engaged guests through upbeat conversation and personalized service.
• Sold tickets for different activities, dinners and special events.
• Handled customer complaints to satisfy and retain guests.
• Typed up professional business correspondence, reports and other documents.
• Responded to guest inquiries to maximize guest satisfaction.
• Maintained high level of professionalism and discretion when dealing with guests.
• Created welcoming and comfortable environment for guests.