EDWARD LOUIS D’SOUZA
Wadala, Mumbai
Summary
- Prepared to remain long with the right company in Restaurant maagement QUALIFICATION: -
- Remarkable supervisory experience in a high-volume specialty restaurant.
- Extensive knowledge of restaurant and bar preparation and operation.
- In depth knowledge of bar and restaurant service standards and procedure.
- Sound knowledge of food and beverage technique, menu and drink lists.
- Excellent communication with management, guest, staff and co-workers.
- Strong computer skills with proficiency in micros, Fidelio and pos.
- Immerse ability to make decision and flexible work schedules.
Overview
26
26
years of professional experience
Work History
Restaurant manager
ACAPELLA HOSPITALITY
, Panama
04.2024 - Current
- Overseeing the day-to-day operations of the restaurant, including managing staff, coordinating schedules, and handling customer complaints or concerns
- Monitoring and tracking sales, inventory, and expenses to ensure that the restaurant is operating efficiently and profitably
- Ensuring that the restaurant is in compliance with all relevant laws, regulations, and health and safety standards
- Developing and implementing marketing & promotional strategies to attract guest
- Working with the chef or kitchen staff to plan menus, create specials, and ensure that food quality and presentation meet standards
- Collaborating with the front-of-house staff to create a positive customer experience, including training and coaching employees on customer service techniques and ensuring that the dining area is clean and well-maintained
- Managed events, Bar nights, social parties, brand events at the restaurant.
Head waiter/Asst Maître
FRED OLSEN CRUISE LINER
, United Kingdom
01.2022 - 03.2023
- Manage and direct all aspects of the Main restaurant- & Specialty Restaurant
- Assign, direct, supervise & train the staff in compliance with the company SOP
- Handling the up-selling in the restaurant &implementing on-going-up selling schemes
- Prepared and maintained various duties & responsibilities for Waiters, Asst waiters
- Maintain guest checks, weekly inventories and audits
- Oversaw cleaning and safeguarding of equipment of facilities
- Ensure hygiene, safety and good sanitation
- Supervised the activities of section which includes 7 stations consisting of 7 waiters & Asst waiters in the dining.
Restaurant Operation Manager
KUTTING FUSION HOSPITALITY PVT LTD, CHEATERS
02.2016 - 03.2020
- Pre opened numerous outlets including licensing, finalizing vendors etc
- Manage and direct all aspects of 76 covers Modern European Restaurant
- Comply with the SOP laid by the company at all given time
- Prepare various reports, MTD, YTD, Competitive analysis, Weekly reports, and monthly reports Restaurant reports
- Guest service feedbacks analyzed, discuss with staff on daily basis and necessary actions are taken .focus on 100% guest satisfaction
- Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc
- Supervised the activities of 16 Staffs to 26 staff depending on outlets opened.
Restaurant Manager
ICE HOSPITALITY PVT LTD
07.2014 - 02.2016
- Manage and direct all aspects of 105 covers Indian Restaurant
- Comply with the company Standard Operation Procedure at all given time
- Recruiting, training and supervising staff
- Compliance with licensing, hygiene and health and safety legislation/guidelines
- Prepare and Maintain Audit reports, MTD, YTD, Competitive analysis, Weekly reports, and monthly reports Restaurant reports
- Guest service feedbacks analyzed, discuss with staff on daily basis and necessary actions are taken .focus on 100% guest satisfaction
- Controlling food and beverage cost
- Supervised the activities of 18 Staffs’
Restaurant Manager
AZURE HOSPITALITY PVT LTD, MAMAGOTO
07.2013 - 07.2014
- Manage and direct all aspects of 72 covers Pan-Asian Restaurant
- Comply with the company SOP at all given time
- Market the bar through promotion, publicity and regular guest and clients
- Prepare and Maintain Audit reports, MTD, YTD, Competitive analysis, Weekly reports, and monthly reports Restaurant reports
- Guest service feedbacks analyzed, discuss with staff on daily basis and necessary
- Actions are taken .focus on 100% guest satisfaction
- Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc
- Making improvements to the running of the business and developing the restaurant
- Controlling food and beverage cost
- Managed staffing of 21 service staffs.
Asst-Maitre-D
ROYAL CARIBBEAN INTL CRUISES
, U, S.A
10.2008 - 09.2012
- Manage and direct all aspects of the Italian restaurant
- Assign direct supervise & train the staff in compliance with the company SOP
- Handling the up-selling in the restaurant &implementing on-going-up selling schemes
- Controlling food and beverage cost
- Prepare and Maintain APD, MTD, YPD ,HACCP,USPH reports
- Maintain guest checks, weekly inventories and audits
- Oversaw cleaning and safeguarding of equipment of facilities
- Ensure hygiene, safety and good sanitation
- Supervised the activities of 10 waiters
- Making improvement to the running of the business and developing the restaurant.
Guest Service Officer
HOTEL TAJLANDSEND MUMBAI
10.2006 - 08.2008
- Chain of Leading Hotels of the World, In charge for 78 covers specialty bar called atrium lounge
- Market the bar through promotion, publicity and regular guest and clients
- Monitor cash flow and checks closely in daily shift
- Perform inventories and audits alternatively
- Perform shift briefing with bar staff in regards to sales, offers, promotion, sales, schedule, and targets
- Discuss with the managers about weekly promotions and improvise sales for the bar
- Train apprentice and newly joined staff about Taj standards and policies
- Make appraisal for staff as per management requirement
- Supervised action of 8 bar waiter 2 bartenders and 2 bar Stewards Guest service feedbacks analyzed, discuss and necessary actions are taken .focus on 100% guest satisfaction.
Hotel Operation Supervisor
ITC GRAND CENTRAL MUMBAI, ITC, O.S.T
10.2004 - 09.2006
- Discuss with manager and supervisor about daily planners and schedule operation
- Make requisition for beverages and alcohol as per requirement
- Check log books and comment and make reports
- Discuss strategic plans for better sales and targets
- In charge for shifting briefing in absence of supervisor to maintain the continuous guest interaction, maintaining the relation through the mails, Tele-calling etc
- Prepare and Maintain APD,MTD,YPD ,HACCP,USPH reports
HOTEL THE FAIRMONT DUBAI, Canadian Pacific Hotels & Resort, Steward
01.2002 - 02.2004
- U.A.E (A unit of under, Worked for the opening for 8 cuisine specialty restaurant called spectrum on one co-ordinate with supervisor during busy hrs for assistance if required
- Attended briefing and managers meeting for discussion, ideas, suggestion
- Took in charge of section allocated by supervisor in the outlet as required
- Promoted guest satisfaction through personnel inaction
- Performed up selling of food and Beverage to increase Restaurant sale.
Apprentices Steward
HOTEL OBEROI TOWERS
Mumbai, India
12.1998 - 09.2001
- A Member of Leading Hotels of the World, Interacted with guest in a busy, crowded restaurant
- Operated computer /cash register and enthusiastically accepted payment from guest
- Ordered supplies and tracked inventory
- Performed all aspects of food preparation ,service and clean-up
- Served guest with courtesy, patience and a smile
- Conducted facilities maintenance
- Commended for multitasking abilities frequently assigned the largest section of banquet
- Picked up stores as per requirement of the captains
THE TAJ MAHAL HOTEL, Indian
MUMBAI, India
- A member of Leading Hotels of the World)
Education
Certificate for Diploma - Hotel Management
Kohinoor Hospitality Management
01.2002
<ul><li>Dubai 02-03</li><li>Certificate for completion of 'Food & Hygiene Basics' Course organizer by BLQ consultants for the Fairmont Dubai, Approved by Dubai</li></ul> -
01.2002
Certificate for Completion & Participation in USPH training by royal Caribbean Intl -
Oberoi Hotels
01.2000
Certificate for completion 'Fire-fighting' Course at -
Hotel Oberoi
01.2000
H.S.C -
S.I.W.S College of Science
01.1998
S.S.C -
St. Joseph High School
01.1996
Certificate of 'Cross -Training' in Kitchen Dept. -
Fairmont
Skills
- Menu development
- Customer Engagement
- Restaurant operations management
- Recipes and menu planning
- Brand standards promotion
- Employee schedule management
- Regulatory Compliance
- TIPS certified
- Supervisory skills
Languages
Languages
English
Native/ Bilingual
Italian
Professional
Documents Details
- Passport Details:Passport Number: U1073127
Date of Issue: November 8, 2019
Date of Expiry: November 7, 2029
- CDC Details:CDC Number: CY084238 (Cyprus)
CDC Number: 56571 (Bahamas)
- US Visa:Date of Issue: November 3, 2022
Date of Expiry: November 1, 2027
References
References available upon request.
Timeline
Restaurant manager
ACAPELLA HOSPITALITY
04.2024 - Current
Head waiter/Asst Maître
FRED OLSEN CRUISE LINER
01.2022 - 03.2023
Restaurant Operation Manager
KUTTING FUSION HOSPITALITY PVT LTD, CHEATERS
02.2016 - 03.2020
Restaurant Manager
ICE HOSPITALITY PVT LTD
07.2014 - 02.2016
Restaurant Manager
AZURE HOSPITALITY PVT LTD, MAMAGOTO
07.2013 - 07.2014
Asst-Maitre-D
ROYAL CARIBBEAN INTL CRUISES
10.2008 - 09.2012
Guest Service Officer
HOTEL TAJLANDSEND MUMBAI
10.2006 - 08.2008
Hotel Operation Supervisor
ITC GRAND CENTRAL MUMBAI, ITC, O.S.T
10.2004 - 09.2006
HOTEL THE FAIRMONT DUBAI, Canadian Pacific Hotels & Resort, Steward
01.2002 - 02.2004
Apprentices Steward
HOTEL OBEROI TOWERS
12.1998 - 09.2001
THE TAJ MAHAL HOTEL, Indian
Certificate for Diploma - Hotel Management
Kohinoor Hospitality Management
<ul><li>Dubai 02-03</li><li>Certificate for completion of 'Food & Hygiene Basics' Course organizer by BLQ consultants for the Fairmont Dubai, Approved by Dubai</li></ul> -
Certificate for Completion & Participation in USPH training by royal Caribbean Intl -
Oberoi Hotels
Certificate for completion 'Fire-fighting' Course at -
Hotel Oberoi
H.S.C -
S.I.W.S College of Science
S.S.C -
St. Joseph High School
Certificate of 'Cross -Training' in Kitchen Dept. -
Fairmont