Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SEBASTIAN FLORES

Burke,VA

Summary

Customer-focused tech support professional with one year of experience providing top-tier technical assistance. Eager to transition to the cyber security industry, leveraging problem-solving skills and passion for security. Proficient in identifying vulnerabilities and seeking to contribute expertise to enhance system integrity in a dynamic cyber security role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Behavioral Framework and Behavior Frontiers
Mclean
07.2023 - Current
  • Provided reinforcement to help children develop self-management skills and build positive relationships with peers and adults
  • Collaborated with parents, teachers, and other professionals to ensure quality care for the children
  • Developed individualized behavior plans that enabled children to reach their targeted goals
  • Documented progress and changes in data collection systems to track and evaluate progress.

Consultant

ID.me
McLean, VA
09.2021 - 09.2022
  • Spearheaded seamless coordination with Fraud departments to resolve identity fraud incidents, utilizing tools like JIRA and Atlassian Confluence, proactively minimizing the impact of fraud but also streamlined incident management processes
  • Guided clients towards compliance with NIST LOA3 and NIST IAL2 identity proofing standards, ensuring their adherence to stringent security protocols, and enhancing overall trustworthiness
  • Consistently delivered prompt, precise, and efficient service to users via Zendesk email client, fostering high levels of user satisfaction and strengthening brand reputation
  • Assumed responsibility for the creation and continuous enhancement of Standard Operating Procedures (SOPs), optimizing the user support process and ensuring consistent and effective resolution of user issues
  • Exercised vigilant stewardship over user Personally Identifiable Information (PII), implementing stringent measures to safeguard sensitive data and uphold user privacy
  • Served as a proficient user account administrator, meticulously overseeing access controls to ensure users had appropriate and secure levels of system access.

Sales Associate

H&M Hennes & Mauritz
Fairfax, VA
09.2019 - 03.2021
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Multi-tasked in a fast-paced work environment while maintaining composure and proper customer service protocol.

Education

Bachelors of Science (BS) -

George Mason University
05-2025

Associate's of Science (AS) -

Northern Virginia Community College

Skills

  • Ability to Work in a Team
  • Adaptability
  • Customer Service
  • Ability to Work Under Pressure
  • Fast Learner
  • Microsoft Office
  • Communication Skills
  • Childcare/Babysitting
  • JIRA
  • Zendesk
  • Confluence

Certification

  • CompTIA Security+

In Progress

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Registered Behavior Technician

Behavioral Framework and Behavior Frontiers
07.2023 - Current

Consultant

ID.me
09.2021 - 09.2022

Sales Associate

H&M Hennes & Mauritz
09.2019 - 03.2021

Bachelors of Science (BS) -

George Mason University

Associate's of Science (AS) -

Northern Virginia Community College

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SEBASTIAN FLORES